Complaints Book Machu Picchu Tickets

We are ‘Machu Picchu Terra’, a tourism agency specialized in providing tourists a great trip to Machu Picchu through our various services: entrance to Machu Picchu, transfer to the train station, train ticket, bus ticket, guide tourism as well as tours to Machu Picchu, Cusco and more.


Welcome to the ‘Complaint Book’ of Machu Picchu Terra!

Follow these steps to make your claim or complaint:

  • 1. Fill in your personal information (the email is important because that way your complaint or claim will be answered).
  • 2. Identify the type of service contracted.
  • 3. Detail your complaint or claim.
  • 4. Send your Claim or Complaint.

Note that:

  • A claim is the dissatisfaction of the customer related to a product or service.
  • One complaint is the disagreement of the client regarding the attention to the public.
  • Ticket Machu Picchu is a tourism agency that offers the following services: a) Machu Picchu ticket, b) transfer to the station, c) train ticket, d) bus ticket, e) tour guide, f) Machu Picchu tour.
  • After sending your claim or complaint, we will proceed to find the best solution to the problem and we will respond via email as soon as possible.
  • The ‘Book of claims’ does not represent a requirement or step prior to filing a complaint with INDECOPI (National Institute for the Defense of Competition for the Protection of Intellectual Property).

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