[{"iden":"Yw4vTs","nombre":"Ticket reservation","descripcion":"\u003Cp\u003EAnswers to common questions about the ticket reservation process Machu Picchu\u003C\/p\u003E","faqs":{"1":{"pregunta":"How to buy the Machu Picchu Ticket?","respuesta":"\u003Cp\u003ETo acquire your entrance to Machu Picchu quickly and safely, you should only have an email and enter our website. Follow the following procedure.\u003C\/p\u003E\u003Cul\u003E\u003Cli\u003ECheck the availability of the ticket you want for the date you choose.\u003C\/li\u003E\u003Cli\u003EClick on the booking button.\u003C\/li\u003E\u003Cli\u003EComplete all the fields requested in our form and send.\u003C\/li\u003E\u003Cli\u003EYou will receive a payment invoice so that you can make the respective payment.\u003C\/li\u003E\u003Cli\u003EAfter confirming your payment we will proceed with the issuance of your ticket.\u003C\/li\u003E\u003Cli\u003EWithin 24 hours you will receive your electronic tickets in your e-mail.\u003C\/li\u003E\u003C\/ul\u003E\u003Cp\u003EIf you want to know the procedure in more detail visit:\u003C\/p\u003E\u003Cp\u003E\u003Ca href=\u0022https:\/\/www.ticketmachupicchu.com\/how-to-buy-the-machu-picchu-tickets\/\u0022 target=\u0022_blank\u0022 rel=\u0022noopener\u0022\u003Ehttps:\/\/www.ticketmachupicchu.com\/how-to-buy-the-machu-picchu-tickets\/\u003C\/a\u003E\u003C\/p\u003E"},"2":{"pregunta":"How much time before do you recommend buying the entrance ticket to Machu Picchu?","respuesta":"\u003Cp\u003EThe Machu Picchu ticket must always be purchased in advance, especially the ticket that allows entry to the mountain Huayna Picchu that must be purchased at least 2 months in advance due to high demand. For the other tickets it is recommended to acquire them with 2 to 4 weeks in advance. To see available places check our availability calendar at:\u003C\/p\u003E\u003Cp\u003E\u003Ca href=\u0022https:\/\/www.ticketmachupicchu.com\/machu-picchu-ticket-availability-online\/\u0022 target=\u0022_blank\u0022 rel=\u0022noopener\u0022\u003Ehttps:\/\/www.ticketmachupicchu.com\/machu-picchu-ticket-availability-online\/\u003C\/a\u003E\u003C\/p\u003E"},"3":{"pregunta":"Can I buy the Machu Picchu Ticket the day before my visit?","respuesta":"\u003Cp\u003EIf possible, but not recommended, considering that all tickets are subject to space availability and are in high demand, especially during the high season (April to October). If you buy at the last minute you may no longer find tickets.\u003C\/p\u003E"},"4":{"pregunta":"Does my child under the age of 8 need a ticket to Machu Picchu?","respuesta":"\u003Cp\u003ENo. The income for children under 8 years is completely free, for this you must only present the identification of the child at the Machu Picchu control gate.\u003C\/p\u003E"},"5":{"pregunta":"When will the Machu Picchu Ticket arrive if I book a weekend day?","respuesta":"\u003Cp\u003EFor reservations made and paid during Saturday and Sunday, your tickets will be sent to the customer's email on Monday.\u003C\/p\u003E"},"6":{"pregunta":"Can I track the purchase of my ticket? ","respuesta":"\u003Cp\u003EYes, you can track the purchase of the Machu Picchu Ticket after paying your ticket. Before, you must send all the required information. In less than 24 hours you will get the digital format of your ticket in your email. Meanwhile, you can do the corresponding follow-up. To do this, you can contact us at the following email: \u003Ca href=\u0022mailto:info@boletomachupicchu.com\u0022\u003Einfo@boletomachupicchu.com\u003C\/a\u003E. Or on the phone: (51) 84 403077.\u003C\/p\u003E"},"7":{"pregunta":"Can I buy the Huayna Picchu Ticket a few days before my visit? ","respuesta":"\u003Cp\u003EIt is very unlikely to acquire the Huayna Picchu Ticket a few days before the visit. It is best to do it months in advance always verifying availability in real time. Generally, in low season of tourism (from October to March) you must do it with up to 2 months in advance. If you want to book for the high season of tourism (from March to October), with 4 months in advance. Check the availability in real time of the Huayna Picchu Ticket:\u003Cbr \/\u003E \u003Ca href=\u0022https:\/\/www.ticketmachupicchu.com\/availability-huayna-picchu\/\u0022 target=\u0022_blank\u0022 rel=\u0022noopener\u0022\u003Ehttps:\/\/www.ticketmachupicchu.com\/availability-huayna-picchu\/\u003C\/a\u003E\u003C\/p\u003E"},"8":{"pregunta":"How much time before do you recommend buying the entrance ticket to Huayna Picchu? ","respuesta":"\u003Cp\u003EThe Ticket Machu Picchu + Huayna Picchu is the only one that allows entry to the Waynapicchu mountain. It is recommended to book it normally 3 months in advance depending on availability in real time. If you want to book for the tourist high season (from March to October), with up to 4 months in advance. Revise la disponibilidad en tiempo real. Check availability in real time.\u003C\/p\u003E\u003Cp\u003E\u003Ca href=\u0022https:\/\/www.ticketmachupicchu.com\/availability-huayna-picchu\/\u0022 target=\u0022_blank\u0022 rel=\u0022noopener\u0022\u003Ehttps:\/\/www.ticketmachupicchu.com\/availability-huayna-picchu\/\u003C\/a\u003E\u003C\/p\u003E"},"9":{"pregunta":"How much time before do you recommend buying the entrance ticket to Machu Picchu Mountain? ","respuesta":"\u003Cp\u003EThe Ticket Machu Picchu + Mountain is the only one that allows the entrance to the Machu Picchu Mountain. It is recommended to reserve it normally 4 weeks in advance or less time but always checking the availability in real time that we provide. If you want to book for the tourist high season (from March to October), with up to 3 months in advance. Check availability in real time.\u003C\/p\u003E\u003Cp\u003E\u003Ca href=\u0022https:\/\/www.ticketmachupicchu.com\/availability-ticket-machu-picchu-mountain\/\u0022 target=\u0022_blank\u0022 rel=\u0022noopener\u0022\u003Ehttps:\/\/www.ticketmachupicchu.com\/availability-ticket-machu-picchu-mountain\/\u003C\/a\u003E\u003C\/p\u003E"},"10":{"pregunta":"Is there an age limit to enter Machu Picchu? ","respuesta":"\u003Cp\u003ENo. People of any age can enter the Inca Citadel of Machu Picchu and its precincts. The only attraction that has an age limit is Huayna Picchu Mountain, only allowed to people over 12 years old.\u003C\/p\u003E"},"11":{"pregunta":"Is it safe to buy the Machu Picchu Ticket online? ","respuesta":"\u003Cp\u003EYes. We are a web platform authorized by the Ministry of Culture of Peru and that has SSL security certificates. The testimonies of our clients guarantee security when buying the ticket to Machu Picchu.\u003C\/p\u003E"}}},{"iden":"YO0Tw1","nombre":"Ticket types","descripcion":"\u003Cp\u003EAnswers to questions about the types of tickets and their differences\u003C\/p\u003E","faqs":{"1":{"pregunta":"How many types of Machu Picchu tickets are there?","respuesta":"\u003Cp\u003EThere are 4 types of entrance ticket Machu Picchu, and each has their respective income groups.\u003C\/p\u003E\u003Cul\u003E\u003Cli\u003ETicket Machu Picchu Only.\u003C\/li\u003E\u003Cli\u003ETicket Machu Picchu + Wayna Picchu.\u003C\/li\u003E\u003Cli\u003ETicket Machu Picchu + Mountain.\u003C\/li\u003E\u003Cli\u003ETicket Machu Picchu + Museum.\u003C\/li\u003E\u003C\/ul\u003E"},"2":{"pregunta":"Is Waynapicchu the same as Huayna Picchu?","respuesta":"\u003Cp\u003EYes, the denominations Waynapicchu and Huayna Picchu make reference to the same mountain, they mean \u0022young mountain\u0022. The writing of the name of this mountain changed as of July 1, 2017, this in order to use more the term in the Quechua language. Waynapicchu or Huayna Picchu is the mountain that appears in all the classic photos of Machu Picchu, you will find information about this mountain with the two denominations.\u003C\/p\u003E"},"3":{"pregunta":"What is the difference between Machu Picchu Mountain and Waynapicchu Mountain?","respuesta":"\u003Cp\u003E\u0022The Waynapicchu\u0022 and the \u0022Mountain Machu Picchu\u0022 are two mountains that are located within the sanctuary of Machu Picchu. The Huayna Picchu mountain is the most recognized and the one that always appears in the photos of Machu Picchu. The mountain Machu Picchu is on which the Inca city is built. Each mountain has its own entrance ticket. Unlike the Machu Picchu Mountain that has a beautiful view from the top, Waynapicchu is a steep mountain and full of adrenaline, a challenge for adventurers.\u003C\/p\u003E"},"4":{"pregunta":"What are the visiting groups of the MACHU PICCHU ONLY ticket? ","respuesta":"\u003Cp\u003EThe \u0022Ticket Machu Picchu Only\u0022 has two entry shifts:\u003C\/p\u003E\u003Cul\u003E\u003Cli\u003ETicket for the Morning Shift: Admission Hours from 06:00 a.m. to 12:00 p. m. (you must end your visit at 12:00 p.m.)\u003C\/li\u003E\u003Cli\u003ETicket for the Afternoon Shift: Schedule of Entrance from 12:00 a.m. to 5:30 p.m. (you must end your visit at 5:30 p.m.)\u003C\/li\u003E\u003C\/ul\u003E"},"5":{"pregunta":"Can I enter with my MACHU PICCHU ONLY ticket at any time of the morning?","respuesta":"\u003Cp\u003EIt is recommended to comply with the schedules established in the tickets. But first shift visitors who enter between 10:00 a.m. and 12:00 m., they will be able to develop their visit normally of 4 hours from their entrance. In case you choose the afternoon shift, you can enter with this ticket starting at 11:00 am.\u003C\/p\u003E"},"6":{"pregunta":"What are the entrance hours of the Machu Picchu + Huayna Picchu ticket?","respuesta":"\u003Cp\u003EThe access ticket to Waynapicchu (Huayna Picchu) is divided into two groups.\u003C\/p\u003E\u003Cul\u003E\u003Cli\u003EThe first group enters the mountain between 7:00 a.m. and 8:00 a.m.\u003C\/li\u003E\u003Cli\u003EThe second group enters the mountain between 10:00 a.m. and 11:00 a.m.\u003C\/li\u003E\u003C\/ul\u003E\u003Cp\u003EThe entrance to Machu Picchu can be done from 6:00 a.m. The climb up and down the mountain will take between 2 and 3 hours.\u003C\/p\u003E"},"7":{"pregunta":"How long does it take me to visit Machu Picchu and Huayna Picchu?","respuesta":"\u003Cp\u003EThe ticket is valid for 7 hours since that's the approximate time it will take the tour of both sites, the tour depends on the group to choose in Waynapicchu. In case you choose group 1, you should start your visit with Waynapicchu and finish with the tour of the citadel of Machu Picchu. If you choose group 2, the visit should begin with Machu Picchu and end with Waynapicchu.\u003C\/p\u003E"},"8":{"pregunta":"What are the entry hours of the Machu Picchu + Mountain ticket?","respuesta":"\u003Cp\u003EThe access ticket to Machu Picchu Mountain is divided into two groups.\u003C\/p\u003E\u003Cul\u003E\u003Cli\u003EThe first group enters the mountain between 7:00 a.m. and 8:00 a.m.\u003C\/li\u003E\u003Cli\u003EThe second group enters the mountain between 9:00 a.m. and 10:00 a.m.\u003C\/li\u003E\u003C\/ul\u003E\u003Cp\u003EThe entrance to Machu Picchu can be done from 6:00 a.m. The climb up and down the mountain will take between 3 and 4 hours.\u003C\/p\u003E"},"9":{"pregunta":"How long will it take me to travel the mountain and Machu Picchu?","respuesta":"\u003Cp\u003EIn the case of buying the ticket Machu Picchu + Mountain should know that the ticket is valid for 7 hours. In the case of choosing group 1, the visit begins by climbing the mountain and culminates with the tour of Machu Picchu. For group 2 and considering the timetable for entering the mountain, you must first visit the Inca citadel and then enter the mountain.\u003C\/p\u003E"},"10":{"pregunta":" Can I visit MACHU PICCHU + MONTA\u00d1A + MUSEO the same day?","respuesta":"\u003Cp\u003EUnfortunately it is not possible, since visiting the mountain and the citadel of Machu Picchu will demand almost all of your time and the museum is located near the town of Aguas Calientes, far from Machu Picchu and the mountain. You can make the purchase of the entrance to the museum for the next day.\u003C\/p\u003E"},"11":{"pregunta":"Can I buy tickets to enter Huayna Picchu or Machu Picchu Mountain for the afternoon shift?","respuesta":"\u003Cp\u003EIt is not possible, these tickets only allow access to the mountains in the morning. There are no access schedules for the afternoon shift that includes the mountains.\u003C\/p\u003E"},"12":{"pregunta":"What are the entrance times of the Ticket Machu Picchu + Museum? ","respuesta":"\u003Cp\u003EThe entry times of the ticket Machu Picchu + Museum\u00a0 depends on the turn chosen for the Inca Citadel tour. If you chose to do it on the morning shift (from 06:00 a.m. to 12:00 a.m.), you can visit the Museum in the afternoon. If you chose the afternoon shift (from 12:00 a.m. to 05:30 p.m.), you can do it in the morning. The Manuel Ch\u00e1vez Ball\u00f3n Site Museum remains open from 09:00 a.m. at 04:30 p.m.\u003C\/p\u003E"},"13":{"pregunta":"Are there age limits for entering Machu Picchu? ","respuesta":"\u003Cp\u003EThere are no age limits for entry to the Inca citadel of Machu Picchu or Machu Picchu Mountain. However, to access Monta\u00f1a Huayna Picchu you need to be over 12 years old.\u003C\/p\u003E"}}},{"iden":"lxtWL7","nombre":"Prices and commission","descripcion":"\u003Cp\u003EQuestions about costs and fees that are charged\u003C\/p\u003E","faqs":{"1":{"pregunta":"Do they charge commission for the sale service of the Machu Picchu Ticket?","respuesta":"\u003Cp\u003EAs an intermediary and authorized travel agency we charge a commission for the provision of our services on the base price of the ticket. This commission is given by the entire logistics process that we deployed so that you can get your ticket in the shortest time, do not have to worry about the process and can receive it directly in your email. In addition our service allows you to access all the discounts available in the Machu Picchu ticket that apply to minors, students and citizens of the CAN, which is not possible to find in other sites.\u003C\/p\u003E\u003Cp\u003EThe commission applied is already included in the prices published on our website. See our price list at the following link:\u003C\/p\u003E\u003Cp\u003E\u003Ca href=\u0022https:\/\/www.ticketmachupicchu.com\/prices-of-machu-picchu-tickets\/\u0022 target=\u0022_blank\u0022 rel=\u0022noopener\u0022\u003Ehttps:\/\/www.ticketmachupicchu.com\/prices-of-machu-picchu-tickets\/\u003C\/a\u003E\u003C\/p\u003E"},"2":{"pregunta":"The PayPal commission to the Western Union or bank account?","respuesta":"\u003Cp\u003EEach form of payment has a different commission since everyone handles different standards. For example, the commission charged by PayPal is 6% for each transaction, while in Western Union the commission can vary between 6% to 10%, depending on the range operated by Western Union in your country. The commission of the banks at world-wide level is usually higher, from 10% to more, by the exchange rate of international currency.\u003C\/p\u003E"},"3":{"pregunta":"To modify an acquired ticket, do I have to pay a penalty?","respuesta":"\u003Cp\u003EYes, any change of date and incorrectly entered data in the reservation form that need correction has a penalty, this varies according to the time in advance with which they are requested, from 10% to 35% of the cost of the ticket. The modification request must be submitted at least 72 hours before the date of entry of your ticket.\u003C\/p\u003E"},"4":{"pregunta":"Does the cancellation of a ticket have a penalty according to the anticipated time in which it is requested?","respuesta":"\u003Cp\u003ENo, the penalty for cancellation is unique and amounts to 35% of the cost of the ticket, regardless of the time in advance with which the request for cancellation is presented. You can review our cancellation and refund policies at the following link:\u003C\/p\u003E\u003Cp\u003E\u003Ca href=\u0022https:\/\/www.ticketmachupicchu.com\/terms-conditions-ticket-machu-picchu\/\u0022 target=\u0022_blank\u0022 rel=\u0022noopener\u0022\u003Ehttps:\/\/www.ticketmachupicchu.com\/terms-conditions-ticket-machu-picchu\/\u003C\/a\u003E\u003C\/p\u003E"},"5":{"pregunta":"Can I transfer my ticket to another person?","respuesta":"\u003Cp\u003EYes it is possible to modify the personal data of a person who will not use the ticket to assign it to another. The penalty applied for the change varies according to the anticipation with which the user change request is presented, between 10% and 35% of the cost of the ticket.\u003C\/p\u003E"},"6":{"pregunta":"How much does the Machu Picchu Ticket cost? ","respuesta":"\u003Ctable class=\u0022t-2col\u0022\u003E\u003Ctbody\u003E\u003Ctr\u003E\u003Ctd\u003E\u003Cstrong\u003ETicket Machu Picchu Only\u003C\/strong\u003E\u003C\/td\u003E\u003Ctd\u003EForeigner of any nationality (not Andean Community)\u003C\/td\u003E\u003Ctd\u003EAndean Community (Peru, Colombia, Ecuador and Bolivia)\u003C\/td\u003E\u003C\/tr\u003E\u003Ctr\u003E\u003Ctd\u003EAdult Ticket\u003C\/td\u003E\u003Ctd\u003E70.00 \u003Cstrong\u003EUSD$\u003C\/strong\u003E\u003C\/td\u003E\u003Ctd\u003E37.00 \u003Cstrong\u003EUSD$\u003C\/strong\u003E\u003C\/td\u003E\u003C\/tr\u003E\u003Ctr\u003E\u003Ctd\u003EStudent Ticket\u003C\/td\u003E\u003Ctd\u003E41.00 \u003Cstrong\u003EUSD$\u003C\/strong\u003E\u003C\/td\u003E\u003Ctd\u003E27.00 \u003Cstrong\u003EUSD$\u003C\/strong\u003E\u003C\/td\u003E\u003C\/tr\u003E\u003Ctr\u003E\u003Ctd\u003EChild ticket (8-17 years)\u003C\/td\u003E\u003Ctd\u003E41.00 \u003Cstrong\u003EUSD$\u003C\/strong\u003E\u003C\/td\u003E\u003Ctd\u003E27.00 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Ticket\u003C\/td\u003E\u003Ctd\u003E45.00 \u003Cstrong\u003EUSD$\u003C\/strong\u003E\u003C\/td\u003E\u003Ctd\u003E30.00 \u003Cstrong\u003EUSD$\u003C\/strong\u003E\u003C\/td\u003E\u003C\/tr\u003E\u003Ctr\u003E\u003Ctd\u003EChild ticket (8-17 years)\u003C\/td\u003E\u003Ctd\u003E45.00 \u003Cstrong\u003EUSD$\u003C\/strong\u003E\u003C\/td\u003E\u003Ctd\u003E30.00 \u003Cstrong\u003EUSD$\u003C\/strong\u003E\u003C\/td\u003E\u003C\/tr\u003E\u003C\/tbody\u003E\u003C\/table\u003E"}}},{"iden":"0Z2qlS","nombre":"Payments","descripcion":"\u003Cp\u003EAnswers to questions about the payment method and procedures\u003C\/p\u003E","faqs":{"1":{"pregunta":"Does the receipt of payment serve to enter Machu Picchu?","respuesta":"\u003Cp\u003ENo. You can only enter Machu Picchu with the electronic tickets that will be sent to your email, you have to print them preferably, and present them at the control gate of Machu Picchu or display them virtually through a mobile device.\u003C\/p\u003E"},"2":{"pregunta":"Do I have to inform if I want to pay for other methods of payment other than PayPal?","respuesta":"\u003Cp\u003EYes, you need to inform us via e-mail the payment method you have chosen, if you want to do it by WESTERN UNION, INTERBANK or BCP. Since the registration is not automatic we must verify the payment, for which it is essential that you send us also a copy of the voucher of the transaction made, only this way we will confirm your reservation.\u003C\/p\u003E"},"3":{"pregunta":"Is PayPal the only way to pay by credit card?","respuesta":"\u003Cp\u003EYes, the only online payment gateway we work with is PayPal, since it accepts transactions with any type of credit or debit card: Master Card, Visa, American Express, etc.\u003C\/p\u003E"},"4":{"pregunta":"If my credit card is not associated with PayPal can I pay?","respuesta":"\u003Cp\u003ENo. To make the payment through PayPal, you must create an account to join PayPal, otherwise you will not be able to pay your reservation.\u003C\/p\u003E"},"5":{"pregunta":"Can I pay a PayPal invoice for Western Union or bank account?","respuesta":"\u003Cp\u003ENo. The invoices sent to your email for the payment of a reservation through PayPal are only for that purpose, and must be paid via PayPal, bear in mind that the invoice generated includes PayPal's own commission. Therefore avoid paying the PayPal invoice through Western Union or bank account, otherwise you will have to pay a second commission of these means.\u003C\/p\u003E"},"6":{"pregunta":"What to do when my credit card is not accepted by PayPal?","respuesta":"\u003Cp\u003EUsually this case occurs when your credit card does not have enough funds to amortize the amount to pay. It also happens when you do not fill all the required fields in the affiliation of your card to PayPal, in this case it is recommended to contact PayPal directly to your inquiry or customer support section, since we can not see your card details when PayPal It reports your payment.\u003C\/p\u003E"},"7":{"pregunta":"How much is the commission if I pay my reservation through a bank account?","respuesta":"\u003Cp\u003EThe commission may vary depending on the issuing bank of your country, does not have an exact amount, but varies depending on the amount to be paid, some banks charge 10%. Everything will depend on the bank directly when it indicates the amount to send.\u003C\/p\u003E"},"8":{"pregunta":"How long does it take for the money sent by a bank account to arrive?","respuesta":"\u003Cp\u003EIt is not immediately, you have to wait for the transaction of the shipment to finish, this can take an average of about 3 days and even more. That is why it is necessary that you inform us of your payment by email sending us a copy of the voucher for the respective verification of the payment. Only then can we confirm your reservation.\u003C\/p\u003E"},"9":{"pregunta":"To which email do I have to send the payment voucher made by bank account or Western Union?","respuesta":"\u003Cp\u003EThe e-mail address to which you should send us is \u003Ca href=\u0022mailto:info@boletomachupicchu.com\u0022\u003Einfo@boletomachupicchu.com\u003C\/a\u003E, it is the only one we handle for receiving documents or questions in general. If you have any questions please do not hesitate to contact us.\u003C\/p\u003E"},"10":{"pregunta":"What is Western Union and how does this form of payment work?","respuesta":"\u003Cp\u003EIt is a financial company that offers money transfer services worldwide and has branches in several countries. All you have to do is look for a Western Union agent in your city, approach with the required information in the name of who will have to make the transfer, and you should only send us a copy of the Voucher that will be delivered as proof for verification and subsequent confirmation of your reservation via email.\u003C\/p\u003E"},"11":{"pregunta":"How much time do I have to pay for my Machu Picchu ticket? ","respuesta":"\u003Cp\u003EPayment must be made shortly after the ticket has been booked. If there are few spaces available for the chosen ticket, you will only have two hours to make the respective payment. If several spaces are available, you may have more than two hours to do so. Once you have exceeded the time, you must make a new reservation request.\u003C\/p\u003E"},"12":{"pregunta":"How long does it take for the PayPal payment invoice to reach my email address? ","respuesta":"\u003Cp\u003EIf there are no errors in the booking process, an assistant will generate the PayPal payment invoice, which will arrive as soon as possible to the customer's email. If there is an error we will contact you to solve the problems.\u003C\/p\u003E"},"13":{"pregunta":"What is PayPal and how does this form of payment work? ","respuesta":"\u003Cp\u003EPayPal is a company that operates almost all over the world and allows you to transfer and pay money on websites easily and safely. It works through the internet. The recipient can be a person or company that has an account. PayPal accepts any type of credit or debit card, guaranteeing privacy during the shipment. Today more people prefer to conduct their economic transactions in this way.\u003C\/p\u003E"},"14":{"pregunta":"Can I pay for the Machu Picchu Ticket by Skrill? ","respuesta":"\u003Cp\u003EAt the moment, the option to pay the Machu Picchu Ticket by Skrill is not enabled. Currently you can do it through Paypal.\u003C\/p\u003E"},"15":{"pregunta":"How long does my reservation last before making the payment?","respuesta":"\u003Cp\u003EIf payment is made via PayPal, the booking takes an average of 2 hours before being released. If it is done via Western Union or a bank account, the reservation is kept busy for a longer period of time. However, to make the payment in one of those ways you must notify it through an email.\u003C\/p\u003E"}}},{"iden":"qHt9gr","nombre":"About the tickets","descripcion":"\u003Cp\u003EAnswers to questions about how and where the tickets will arrive to the client, which does not include and similar or related aspects.\u003C\/p\u003E","faqs":{"1":{"pregunta":"Does the price of the Machu Picchu ticket include any additional services?","respuesta":"\u003Cp\u003EDoes not include any additional service. The ticket price is only for the entrance to Machu Picchu and its attractions, depending on the type of ticket you have purchased.\u003C\/p\u003E"},"2":{"pregunta":"Is the train service included in the price of the Machu Picchu ticket?","respuesta":"\u003Cp\u003EIt's not included. The train ticket must be purchased separately. There are two railway companies that provide train service, PeruRail and Inca Rail.\u003C\/p\u003E"},"3":{"pregunta":"On the ticket, Machu Picchu is included transportation on buses that go up and down to the sanctuary? ","respuesta":"\u003Cp\u003EIt's not included. The Aguas Calientes - Machu Picchu bus ticket must be purchased separately. It is possible to acquire the bus ticket that will take you to the Inca city the same day you enter Machu Picchu. If you wish you can book your bus ticket with us, write us to \u003Ca href=\u0022mailto:info@boletomachupicchu.com\u0022\u003Einfo@boletomachupicchu.com\u003C\/a\u003E indicating your date of entry to Machu Picchu.\u003C\/p\u003E"},"4":{"pregunta":"Does the Machu Picchu ticket include a guide? ","respuesta":"\u003Cp\u003ENo. The access ticket to Machu Picchu does not include the guide service. \u00a0\u003C\/p\u003E\u003Cp\u003EGuide service must be purchased separately. You can get it at the entrance to Machu Picchu, or if you prefer you can book one with us, either in shared or private service. More information contact us \u003Ca href=\u0022mailto:info@boletomachupicchu.com\u0022\u003Einfo@boletomachupicchu.com\u003C\/a\u003E.\u003C\/p\u003E"},"5":{"pregunta":"Can I use my ticket for another date that is different from the date of my reservation?","respuesta":"\u003Cp\u003EUnfortunately this is not possible, but if you can request the modification of date, but you must request the maximum change 72 hours in advance, this according to availability.\u003C\/p\u003E"},"6":{"pregunta":"How and where will I receive my Machu Picchu Ticket?","respuesta":"\u003Cp\u003EThe ticket will be sent to your email address with which you generated your reservation, the ticket is electronic, in PDF format. The ticket will arrive within 24 hours after the payment has been verified. In case the payment is made a weekend, the tickets will be sent on Monday. You only have to print it to present it at the entrance to Machu Picchu.\u003C\/p\u003E"},"7":{"pregunta":"If it rains in Machu Picchu on the day of my visit, can I change my visit date or do they return the money?","respuesta":"\u003Cp\u003EAccording to orders from the offices of the Ministry of Culture of the Peruvian government, the refund would be only in case of natural disasters, but in case of rainfall the visit will continue, in Machu Picchu you will find places to shelter from the rains. We recommend to take clothes or protection against the rain to be able to develop your visit in the best way, this according to season.\u003C\/p\u003E"},"8":{"pregunta":"Can I stay in Machu Picchu with my ticket all day?","respuesta":"\u003Cp\u003EIn Machu Picchu you will not be forced to leave or you will be expelled, much less, but consider that the rules were given for the best maintenance of this wonder of the world; that is, schedules must be strictly complied with according to each type of ticket, in order to avoid chaos and disorder.\u003C\/p\u003E"},"9":{"pregunta":"If we bought the ticket to climb one of the mountains, but then decided that day that we are not ready, would it be a problem?","respuesta":"\u003Cp\u003EIn the case that you have purchased the ticket that includes any of the Machu Picchu mountains, you can choose until the last moment whether you want to climb or not; You will not have any problem with it. You can continue with the visit throughout the Inca city of Machu Picchu without any inconvenience, but consider that the cost of the ticket does not change.\u003C\/p\u003E"},"10":{"pregunta":"Does Machu Picchu ever close in the year? ","respuesta":"\u003Cp\u003EThe Sanctuary of Machu Picchu does not close any day of the year. In February closes the Inca Trail, one of the ways by which you reach the Wonder of the World. However, the Inca Citadel always remains open.\u003C\/p\u003E"},"11":{"pregunta":"Does the entrance ticket to Huayna Picchu include Machu Picchu? ","respuesta":"\u003Cp\u003EYes. The Ticket Machu Picchu + Huayna Picchu includes the entrance to the Waynapicchu and the Inca Citadel of Machu Picchu. To get it, you must book it months in advance for being the ticket with the highest demand and the one that most quickly runs out.\u003C\/p\u003E"},"12":{"pregunta":"Does the entry ticket to Machu Picchu Mountain include Machu Picchu? ","respuesta":"\u003Cp\u003EYes. The Ticket Machu Picchu + Mountain includes the entrance to the Machu Picchu Mountain and the Inca Citadel of Machu Picchu. To get it you must book it weeks in advance.\u003C\/p\u003E"},"13":{"pregunta":"What happens if I lose the Machu Picchu Ticket? ","respuesta":"\u003Cp\u003EIf you lose the Machu Picchu Ticket in any of its 4 types, you can still reprint it. Another option is to present it in digital format on a mobile device (Tablet, Smartphone). In case of not being able to enter your email, we can provide a duplicate without any cost unlimited.\u003C\/p\u003E"},"14":{"pregunta":"Who manages the sale of tickets to Machu Picchu? ","respuesta":"\u003Cp\u003EThe sale of Machu Picchu tickets is regulated by the Ministry of Culture of Peru. The authorized agencies for the commercialization of the tickets are subject to said authority of the Peruvian Government.\u003C\/p\u003E"}}},{"iden":"N5mF2X","nombre":"Changes, refunds and cancellations","descripcion":"\u003Cp\u003EAnswers to questions about all these topics\u003C\/p\u003E","faqs":{"1":{"pregunta":"Can I change the type of ticket I bought, if I already received my tickets in the email?","respuesta":"\u003Cp\u003EIt is only possible to change a ticket for another type by cancelling the initial purchase and generating a new reservation for the desired ticket type. Keep in mind that this procedure carries a penalty and if necessary, the difference in the cost of the new ticket must be amortized.\u003C\/p\u003E"},"2":{"pregunta":"If I do not use my ticket to Machu Picchu on the scheduled day, do I lose my money?","respuesta":"\u003Cp\u003EYes, in case of not informing in time that you can not visit Machu Picchu, your ticket is lost 100% and there will be no way to recover it, since a ticket with a past date can not be modified or canceled. It is recommended to inform minimally 72 hours before to make the change of date or cancel your ticket via email.\u003C\/p\u003E"},"3":{"pregunta":"Can I change the date of my ticket without paying a penalty?","respuesta":"\u003Cp\u003EIt is only possible to make the change of date without penalty, if it is for a day before or one day after the original date of entry on your ticket, provided there is availability for it, otherwise not applicable.\u003C\/p\u003E"},"4":{"pregunta":"Can I cancel my ticket if I can not use my ticket?","respuesta":"\u003Cp\u003EYes. In case you have informed us in advance we can cancel your ticket and refund 30% of your payment since the only penalty for cancellation is 70%, the refund is made by the same form of payment.\u003C\/p\u003E"},"5":{"pregunta":"Is the refund for cancellation immediate?","respuesta":"\u003Cp\u003ENo, usually the refund may take a few days. In case it is through PayPal, it will depend on your issuing bank that will transfer the money to your credit card. We make the refund 48 hours before the entry date of the ticket, even before, once the cancellation of your ticket has been completed.\u003C\/p\u003E"},"6":{"pregunta":"Can I change my 2017 ticket for the next year 2018?","respuesta":"\u003Cp\u003ENo. The official system does not allow this change, since each ticket can only be modified for any date that is within the established year.\u003C\/p\u003E"},"7":{"pregunta":"In case of modifying my ticket for a later date, how much is the penalty?","respuesta":"\u003Cp\u003EThe penalty varies according to the time of anticipation with which you request it.\u003C\/p\u003E\u003Cul\u003E\u003Cli\u003EPenalty of 35%, if the application is submitted 3 - 5 days before the date of entry.\u003C\/li\u003E\u003Cli\u003EPenalty of 20%, if the application is submitted 6 - 10 days before the date of entry.\u003C\/li\u003E\u003Cli\u003EPenalty of 10%, if the request is submitted 11 days to more, before the date of entry.\u003C\/li\u003E\u003C\/ul\u003E\u003Cp\u003EThe value of the penalty is based on the value of the price paid for the ticket.\u003C\/p\u003E"},"8":{"pregunta":"Can I transfer my ticket to a third person in case I can not use my ticket?","respuesta":"\u003Cp\u003EYes it is possible to do it. To change the data of your ticket for a new user you will have to request it by email at least 72 hours before the date entered on your ticket. You should be aware that this change is subject to a penalty that varies between 10% and 35% depending on how early the change request is filed. Review our policies on changes and modifications in:\u003C\/p\u003E\u003Cp\u003E\u003Ca href=\u0022https:\/\/www.ticketmachupicchu.com\/terms-conditions-ticket-machu-picchu\/\u0022 target=\u0022_blank\u0022 rel=\u0022noopener\u0022\u003Ehttps:\/\/www.ticketmachupicchu.com\/terms-conditions-ticket-machu-picchu\/\u003C\/a\u003E\u003C\/p\u003E"},"9":{"pregunta":"Can I change my passport or identity card number if it has been renewed?","respuesta":"\u003Cp\u003EYes you can do it. The change of passport number can be done without paying penalty, as long as you have purchased your ticket through us, for this you will have to send by email a copy of your renewed passport.\u003C\/p\u003E"},"10":{"pregunta":"How many times can I modify my ticket?","respuesta":"\u003Cp\u003EA ticket can be modified only once, the system does not accept a second modification of any kind (date, name, etc.). Neither is the cancellation of a previously modified ticket accepted.\u003C\/p\u003E"},"11":{"pregunta":"What do I do if I am wrong in my name when I make the reservation? ","respuesta":"\u003Cp\u003EAfter the ticket has been issued, you can modify the data sent, such as first and last names, only once. The penalty for this modification varies according to the time of anticipation with which it is requested. However, if the ticket has not yet been issued or there is an error by the company, there is no penalty. Check the terms and conditions.\u003C\/p\u003E\u003Cp\u003E\u003Ca href=\u0022https:\/\/www.ticketmachupicchu.com\/terms-conditions-ticket-machu-picchu\/#7ticketmachupicchu\u0022 target=\u0022_blank\u0022 rel=\u0022noopener\u0022\u003Ehttps:\/\/www.ticketmachupicchu.com\/terms-conditions-ticket-machu-picchu\/\u003C\/a\u003E\u003C\/p\u003E"},"12":{"pregunta":"What do I do if I make a mistake in my passport number or identity document at the time of booking? ","respuesta":"\u003Cp\u003EAfter the ticket is issued, you can modify only once the information sent, such as the passport number or identity document. The penalty for this modification varies according to the time of anticipation with which it is requested. However, if the ticket has not yet been issued or there is an error by the company, there is no penalty. Check the terms and conditions.\u003C\/p\u003E\u003Cp\u003E\u003Ca href=\u0022https:\/\/www.ticketmachupicchu.com\/terms-conditions-ticket-machu-picchu\/#7ticketmachupicchu\u0022 target=\u0022_blank\u0022 rel=\u0022noopener\u0022\u003Ehttps:\/\/www.ticketmachupicchu.com\/terms-conditions-ticket-machu-picchu\/\u003C\/a\u003E\u003C\/p\u003E"}}},{"iden":"yvJdlN","nombre":"Documents","descripcion":"\u003Cp\u003EAnswers to questions about the documentation required to make the reservation\u003C\/p\u003E","faqs":{"1":{"pregunta":"What documents are valid for the purchase of tickets to Machu Picchu?","respuesta":"\u003Cp\u003EThe following documents are valid and those used mostly to make the reservation of the Machu Picchu ticket.\u003C\/p\u003E\u003Cul\u003E\u003Cli\u003EPassport.\u003C\/li\u003E\u003Cli\u003ED.N.I.\u003C\/li\u003E\u003Cli\u003EDocument or identity card (for Mercosur countries).\u003C\/li\u003E\u003Cli\u003EForeign resident card\u003C\/li\u003E\u003C\/ul\u003E\u003Cp\u003EThe most widely used and valid document is the passport, it can also be done with the D.N.I. In the case of countries that belong to MERCOSUR can use the identity document or cedula, these countries are: Argentina, Brazil, Bolivia, Chile, Colombia, Ecuador, Paraguay, Venezuela.\u003C\/p\u003E"},"2":{"pregunta":"Can I make a reservation with my driver's license?","respuesta":"\u003Cp\u003ENo. The driver's license is not valid for the purchase of the ticket.\u003C\/p\u003E"},"3":{"pregunta":"My passport is expired, can I buy tickets with this one?","respuesta":"\u003Cp\u003EYes, with the expired passport if you can make the purchase, but for the entrance to Machu Picchu you have to show the old and the new passport.\u003C\/p\u003E"},"4":{"pregunta":"Is the birth certificate valid for traveling if you go with children?","respuesta":"\u003Cp\u003EIt is not valid to travel with this document, you have to make your trip carrying the identity document of the minor, such as the passport or D.N.I.\u003C\/p\u003E"},"5":{"pregunta":"My passport or identity card was stolen, can I travel with the police report paper or paperwork?","respuesta":"\u003Cp\u003EYes, you can enter, but consider that you must present the police report plus the copy of your passport or your identity document, that's the only way to validate your ticket.\u00a0 \u00a0\u003C\/p\u003E"},"6":{"pregunta":"What document should be shown at the entrance to Machu Picchu? ","respuesta":"\u003Cp\u003EAt the entry of the Inca City of Machu Picchu must submit the ticket in print or digital (Tablet, Smartphone, etc.) along with the identity document or passport in force. If you are a university student, you must present a valid university card.\u003C\/p\u003E"}}},{"iden":"C2uZYL","nombre":"About discounts","descripcion":"\u003Cp\u003EAnswers to questions about how to access discounts on the ticket price\u003C\/p\u003E","faqs":{"1":{"pregunta":"Do children and \/ or minors have a discount for entering Machu Picchu?","respuesta":"\u003Cp\u003EYes they have a discount. Minors aged between 8 and 17 have a special discount on the price of their ticket. Children under 8 years old do not pay and freely access Machu Picchu.\u003C\/p\u003E\u003Cp\u003ETo access the discount, after making the reservation you must send a copy of the child's identity document to our email \u003Ca href=\u0022mailto:info@boletomachupicchu.com\u0022\u003Einfo@boletomachupicchu.com\u003C\/a\u003E.\u003C\/p\u003E"},"2":{"pregunta":"With what document can I access the student discount in the price of the Machu Picchu ticket?","respuesta":"\u003Cp\u003EThe only valid document to be able to obtain the student discount in the price of the Machu Picchu ticket is the University Student Card. This card must meet the following requirements:\u003C\/p\u003E\u003Cul\u003E\u003Cli\u003EName of university.\u003C\/li\u003E\u003Cli\u003EStudent's name.\u003C\/li\u003E\u003Cli\u003EPhotograph of the student.\u003C\/li\u003E\u003Cli\u003EUpdated effective date.\u003C\/li\u003E\u003C\/ul\u003E\u003Cp\u003EThe university cards of all the universities and institutions of similar rank that meet the aforementioned requirements are valid.\u003C\/p\u003E"},"3":{"pregunta":"Is the Isic Card valid for the student discount to buy the ticket Machu Picchu?","respuesta":"\u003Cp\u003ENo, the Isic card is not a valid document for the discount. The only valid document to access the discount is the University id Card.\u003C\/p\u003E"},"4":{"pregunta":"Is the University registration certificate valid for the discount?","respuesta":"\u003Cp\u003EIt's not valid. The only valid document to access the student discount in the purchase of the Machu Picchu ticket is the University Card. In addition, the registration certificate does not meet the requirements established by the Ministry of Culture of Peru.\u003C\/p\u003E"},"5":{"pregunta":"Can I access the discount for the Andean community, if I am part of it, having my foreign resident card, and what nationality should I put in the reserve?","respuesta":"\u003Cp\u003EYes, you can access the Andean Community discount. You must put the nationality that appears on your foreign resident card at the time of booking.\u003C\/p\u003E"},"6":{"pregunta":"Do I have a student ID and meet the requirements, but am I a graduate student?","respuesta":"\u003Cp\u003EThe discount offered is only for undergraduate students. It does not apply to graduate students. This is a norm imposed by the Ministry of Culture of Peru.\u00a0\u003C\/p\u003E"},"7":{"pregunta":"Do seniors have a discount?","respuesta":"\u003Cp\u003ENo. The adults enter Machu Picchu with the normal adult ticket. Except citizens belonging to the CAN, who generally receive a discount on the cost of their ticket\u003C\/p\u003E"},"8":{"pregunta":"Do people with disabilities have discounts?","respuesta":"\u003Cp\u003EYes they have a discount. To access the discount, the person must present their CONADIS card or an official certificate certifying the disability. This documentation will be previously reviewed by the Ministry of Culture.\u003C\/p\u003E"},"9":{"pregunta":"Can university students of any age have access to the discount? ","respuesta":"\u003Cp\u003ENo. Only undergraduate and under-25 undergraduates can access the discount on the Machu Picchu Ticket. The document required to achieve the reduction is the current university card provided by the university.\u003C\/p\u003E"}}},{"iden":"cOmsh2","nombre":"Services","descripcion":"\u003Cp\u003EQuestions about the various services offered\u003C\/p\u003E","faqs":{"1":{"pregunta":"Do you offer a one-day tour to Machu Picchu? ","respuesta":"\u003Cp\u003EYes, we offer you the \u0022Full day Machu Picchu\u0022 tour, with which you can visit the Inca city in a single day departing and returning from Cusco. This tour is the most suitable for those people who have a very tight travel itinerary.\u003C\/p\u003E\u003Cp\u003EFor more details and information about the one day tour to Machu Picchu please write to \u003Ca href=\u0022mailto:info@boletomachupicchu.com\u0022\u003Einfo@boletomachupicchu.com\u003C\/a\u003E.\u003C\/p\u003E"},"2":{"pregunta":"Do you offer tour to the Sacred Valley of the Incas?","respuesta":"\u003Cp\u003E\u003Cspan\u003EYes, we offer you the tour around the beautiful Sacred Valley of the Incas, which takes place in a whole day. You can visit spectacular places such as Pisac and its handicraft market, Urubamba, Ollantaytambo with its incredible Inca ruins and the beautiful town of Chincheros.\u003C\/span\u003E\u003C\/p\u003E\u003Cp\u003E\u003Cspan\u003EWe also offer the alternative tour to Maras and Moray for one day, two unique and enigmatic places of the Sacred Valley of the Incas.\u003C\/span\u003E\u003C\/p\u003E\u003Cp\u003EFor more details and information about the tour to the Sacred Valley of the Incas please write to \u003Ca href=\u0022mailto:info@boletomachupicchu.com\u0022\u003Einfo@boletomachupicchu.com\u003C\/a\u003E.\u003C\/p\u003E"},"3":{"pregunta":"Do you offer the City Tour Cusco?","respuesta":"\u003Cp\u003E\u003Cspan\u003EYes. We offer the City Tour for the most emblematic places of the city of Cusco as the Cathedral and the Qoricancha, continuing for the magnificent Inca fortress of Sacsayhuaman and tourist places like Tambomachay. The tour starts at noon.\u003C\/span\u003E\u003C\/p\u003E\u003Cp\u003EFor more details and information about the City Tour Cusco please write to \u003Ca href=\u0022mailto:info@boletomachupicchu.com\u0022\u003Einfo@boletomachupicchu.com\u003C\/a\u003E.\u003C\/p\u003E"},"4":{"pregunta":"Do I want to do a complete tour for the most important attractions of Cusco?","respuesta":"\u003Cp\u003E\u003Cspan\u003EIf what you want is to know the most known and important attractions of Cusco we offer complete tours of several days that will give you the chance to live a great experience in Cusco.\u003C\/span\u003E\u003C\/p\u003E\u003Cul\u003E\u003Cli\u003ETour Cusco + Machu Picchu + Sacred Valley - 4 days.\u003C\/li\u003E\u003Cli\u003ETour Cusco + Machu Picchu + Sacred Valley + South Valley - 5 days.\u003C\/li\u003E\u003C\/ul\u003E\u003Cp\u003EFor more details and information about the complete tours or if you want to know more alternatives of tours please write to \u003Ca href=\u0022mailto:info@boletomachupicchu.com\u0022\u003Einfo@boletomachupicchu.com\u003C\/a\u003E.\u003C\/p\u003E"},"5":{"pregunta":"Can I book my train tickets with you?","respuesta":"\u003Cp\u003EYes, you can book your train ticket with us easily and quickly. We offer train services \u0022Expedition\u0022, \u0022Vistadome\u0022 and \u0022Hiram Bingham\u0022 operated by PeruRail. The issuance of your ticket is in electronic format, which will be sent to your email, and which should only be printed to present it on the day of your trip.\u003C\/p\u003E\u003Cp\u003EKeep in mind that the train service to Machu Picchu is in high demand since it is the only means of transportation to reach the Inca city, so it is important that after booking your Machu Picchu Ticket you must book your train ticket.\u003C\/p\u003E"},"6":{"pregunta":"Can I book the hotel in Aguas Calientes with you?","respuesta":"\u003Cp\u003EYes, we offer you a list of hotels in Aguas Calientes from 2 to 5 stars so you can choose the one that best suits your travel style. To make the reservation of your hotel room, write us to info@boletomachupicchu.com indicating the date of your visit to Aguas Calientes and your requirements.\u003C\/p\u003E"},"7":{"pregunta":"Can I book the Inca Trail tour with you?","respuesta":"\u003Cp\u003EYes, you can book the Inca Trail with us in both versions, the classic Inca Trail and the Short Inca Trail. To inquire about the availability of dates, prices and details please contact us at \u003Ca href=\u0022mailto:info@boletomachupicchu.com\u0022\u003Einfo@boletomachupicchu.com\u003C\/a\u003E.\u003C\/p\u003E"},"8":{"pregunta":"What types of treks can you recommend?","respuesta":"\u003Cp\u003EWe offer you a variety of treks with unique and different experiences, many of which end up spectacularly at Machu Picchu. Here is a list of the most incredible walks you can take in Cusco, starting with the most famous and known, and ordered by its popularity.\u003C\/p\u003E\u003Cul\u003E\u003Cli\u003EClassic Inca Trail.\u003C\/li\u003E\u003Cli\u003EInca Trail Short.\u003C\/li\u003E\u003Cli\u003EHiking Salkantay.\u003C\/li\u003E\u003Cli\u003EHiking Choquequirao.\u003C\/li\u003E\u003Cli\u003EHiking a la Monta\u00f1a de 7 colores.\u003C\/li\u003E\u003Cli\u003EHiking Inca Jungle.\u003C\/li\u003E\u003Cli\u003EHiking Huchuy Qosqo \u2013 Machu Picchu.\u003C\/li\u003E\u003C\/ul\u003E\u003Cp\u003ETo get the details about the hikes, availability and prices please write to \u003Ca href=\u0022mailto:info@boletomachupicchu.com\u0022\u003Einfo@boletomachupicchu.com\u003C\/a\u003E.\u003C\/p\u003E"},"9":{"pregunta":"Do you offer the 7-color mountain tour?","respuesta":"\u003Cp\u003EYes. We offer you the one day tour to the mountain of 7 colors, available for any date of the year. To book your tour and get more information please write to \u003Ca href=\u0022mailto:info@boletomachupicchu.com\u0022\u003Einfo@boletomachupicchu.com\u003C\/a\u003E.\u003C\/p\u003E"}}}]