Generalities

This document is of a contract nature.
The Client , when taking the services of Ticket Machu Picchu , accepts the present terms and conditions.
No other agent to TICKET MACHU PICCHU , has the ability to modify, restrict or extend the terms of this contract.

Actors

MACHU PICCHU TICKET . Brand and virtual platform of MACHU PICCHU TERRA SRL, Travel and Tourism Agency intermediary entity for the acquisition of the electronic entrance ticket to the Inca city of Machu Picchu as well as train, bus, tours, tourist guide services and transportation tickets to train stations and special promotions. Agency authorized by the Ministry of Culture of Peru with registration AUT00115.
CLIENT . Natural or legal person who takes the services of Machu Picchu Ticket.

Terms of Service

The web portal of Ticket Machu Picchu (ticketmachupicchu.com) allows the virtual acquisition of the Electronic Ticket to enter the citadel of Machu Picchu from anywhere in the world.
It also allows the purchase of train, bus, tours, tour guide services, private transportation around Cusco and special promotions
The Electronic Ticket issued allows only the entrance to the Inca city of Machu Picchu and / or any of its mountains, depending on the type of ticket purchased.
Ticket Machu Picchu , will deploy its best efforts to keep you informed and meet the requirements of the Client with the greatest security and efficiency possible.
The virtual platform of Ticket Machu Picchu provides several means of contact to maintain adequate communication with the Client.
Ticket Machu Picchu on its web platform, in the Tips section , contains a large amount of information very useful for the Client about our service: trains, buses and the entrance ticket to Machu Picchu.

About the process of buying the Machu Picchu ticket

The Client can make use of the virtual Ticket Machu Picchu platform from anywhere in the world to make the reservation of our services via internet.
To make purchases in Machu Picchu Ticket it is imperative that the Client manages an email, which will reach the reservation format, payment invoice, and entrance tickets to Machu Picchu in digital format. In addition, email is the main means to clarify inquiries and resolve any conflict that may arise.
To carry out the purchase process of the Machu Picchu ticket, the Client must first verify on our website the availability of quotas for the date you wish to enter the city of Machu Picchu, once the availability is verified, the reservation form is filled out , this allows the reservation of up to 10 users; If there are more users, more than one form must be filled out. When filling out the form you will choose one of the types of ticket, enter an email, choose the date you want to enter Machu Picchu and carefully fill in the personal data of each of the users who will enter Machu Picchu.
To complete the required fields of the reservation form, the Client must do so with the data that appears in an official and valid identification document of their place of origin, for example: Passport, DNI, personal identification documents, foreign meat, etc. . When entering the citadel of Machu Picchu, you must carry the document with which you made the reservation, since the data of your identification document will be collated with those of the ticket issued.
Once the reservation has been sent, payment is made using one of the payment methods. Once the client has made the payment for the total amount issued, Ticket Machu Picchu will proceed to purchase the Entrance Ticket to Machu Picchu; This process takes approximately 24 hours. The entry ticket in digital format will be sent to the Customer to the email I provide. Thus finalizing the purchase process.
The Client to enter the Inca city of Machu Picchu must only print the entrance ticket and present it along with his identification document at the access door.

About the train ticket purchase process

Ticket Machu Picchu is an intermediary agent between the Client and the 2 train companies to Machu Picchu: Peru Rail and Inca Rail.
Train tickets are personal and non-transferable.
Ticket Machu Picchu is a travel agency and intermediary tourism operator between the Client and Peru Rail, a company that offers train travel from Cusco.
In case the Client does not use his train ticket for the chosen date and time, the value of the ticket purchased without the right to return will be lost.
Cancellations or changes in train schedules due to demonstrations or bad weather are the sole responsibility of Peru Rail or Inca Rail companies. Ticket Machu Picchu is not responsible for these cases.
To proceed with the purchase of train tickets through Machu Picchu Ticket, the Client must complete the information requested in our 'Train reservation form' on our website.
The requested information is exclusively for the purchase of train tickets and are: names, surnames, age, country, document and document number.
The Client must choose one of our payment methods. Only when the payment of the value of the train ticket becomes effective, will the train tickets be purchased.
The Client must only print their tickets and show it on the day of their trip along with the identity document with which they managed the reservation.

About the bus ticket purchase process

Ticket Machu Picchu is an intermediary agent between the Client and Consettur Machu Picchu, a company that covers the Aguas Calientes - Machu Picchu - Aguas Calientes route.
The Client can make use of the bus ticket to Machu Picchu for 3 days from the day set for the trip. Otherwise, the bus ticket will lose its value without the right to return.
Problems with departures or cancellations of bus departures are the sole responsibility of the Consettur company.
To proceed with the purchase of bus tickets through Ticket Machu Picchu; The Client must complete the information requested in our 'Bus Reservation Form' on our website.
The required data are exclusively for the purchase of bus tickets and are: names, surnames, age, country, document and document number.
The Client must choose one of our payment methods to make the purchase. Only when the payment of the bus ticket is paid, will the bus tickets be purchased from Machu Picchu.
The Client must only print their tickets and show them on the day of their trip along with the identity document with which they made the reservation.

About the private transportation service reservation process

Ticket Machu Picchu is a travel agency and tourism operator that offers private transportation service through the different tourist destinations of Cusco, as well as the transfer from the airport and to the train stations to Machu Picchu.
The data required for the reservation are: name of the tourist, number of companions, identity document, telephone number, chosen tour, travel date and pick-up hotel in Cusco.
It is important that the tourist communicate in a timely manner about any change in the hotel or train service to info@boletomachupicchu.com.
The payment methods are: Visa, MasterCard, American Express, Diners Club or PayPal.
The Client must be at the indicated time to pick up and start the service. Otherwise the service will be registered as "No Show" and the Client will not be able to claim the refund of their money.

About the reservation process of the tour guide service

Ticket Machu Picchu is a travel agency and tour operator that offers the tour guide service in Machu Picchu.
During the reservation of the tour guide service it is necessary to complete the following information: full names of each visitor, identity document, nationality, language required for the service, day and time of entry to Machu Picchu, train ticket schedule and hotel in Aguas Calientes (if you spend the night in the town).
It is important that the tourist communicates opportunely about any change of the hotel or train service to info@machupicchuterra.com.
The required data is used exclusively to offer the tour guide service in Machu Picchu.
The Client must appear at the door of the Aguas Calientes train station at the agreed time to receive the tour guide service. Otherwise it will be reported as 'No Show' and the Client will not be able to claim the return of his money.

About the buffet lunch reservation process in Machu Picchu

Ticket Machu Picchu is a travel agency and intermediary tourism operator between the Client and the Tinkuy restaurant of the prestigious Sanctuary Lodge hotel.
During the reservation of the buffet lunch service it is necessary to complete the following information: full names of each tourist, identity document, email, day of the visit to Machu Picchu, hotel in Cusco (or Aguas Calientes).
The required data is used exclusively to offer the buffet lunch service at the Tinkuy restaurant.
The Client must show up at the Tinkuy restaurant on the day of the service (hours from 11 am to 3 pm). Otherwise it will be reported as 'No Show' and the Client will not be able to claim the return of his money.

About the process of buying our tours

Ticket Machu Picchu is a travel agency and Tourism Operator that offers different tours to Machu Picchu and the main tourist attractions of Cusco and Machu Picchu.
Ticket Machu Picchu is not responsible for natural disasters, strikes or any unforeseen event that impede the normal development of our tours.
Ticket Machu Picchu is not responsible for accidents, property damage, loss of belongings, or any unforeseen events caused by third parties outside our staff.
The tour service is only done for the date agreed in advance and prior cancellation of 100% of the tour value.
The process of buying our tours is in 1 part
- 1 single payment with any of our payment methods of 100% of the tour value. The available payment methods are: Visa, MasterCard, American Express, Diners Club or PayPal.
Ticket Machu Picchu reserves the right to cancel or modify a tour for reasons that may compromise the security or physical integrity of the Client.
During the tour reservation it is necessary to complete the following information: full names of each visitor, identity document, nationality, language required for the service, name of the hotel in Cusco.
It is important that the tourist communicates opportunely about some last-minute change about his hotel to info@machupicchuterra.com.
The required data is used exclusively to offer the chosen tour.
On the day of the tour, the Client must only appear at the place and time agreed for the start of the tour. Ticket Machu Picchu is not responsible for cases of delay or absence of the Client on the day of the tour.

About the purchase process of our 'I love Machu Picchu' service (train, ticket and bus)

Ticket Machu Picchu is a travel agency and Tourism Operator that offers the promotion 'I love Machu Picchu', which includes the essentials for the trip to Machu Picchu on your own: train + ticket + bus.
You can choose the type of train service you prefer: Expedition, Vistadome, Sacred Valley, or Hiram Bingham.
You can choose the type of entrance ticket you prefer: 'Machu Picchu Only' entrance, 'Machu Picchu + Huayna Picchu' entrance, 'Machu Picchu + Mountain' entrance, 'Machu Picchu + Huchuy Picchu' entrance and 'Machu Picchu + Inca Bridge' entrance.
The bus ticket is the 'Consettur' ticket in roundtrip sections.
All tickets are subject to availability.
Ticket Machu Picchu is not responsible for natural disasters, strikes or any unforeseen event that prevent the normal use of the tickets purchased in this promotion.
During the reservation of the service 'I love Machu Picchu' it is necessary to complete the type and schedule of train as well as the type of entrance to Machu Picchu along with its schedule. You must also confirm the following information: full names of each visitor, identity document, nationality, age and email.
The required data is used exclusively for the purchase of the tickets included in the promotion.
The payment methods are: Visa, MasterCard, American Express, Diners Club or PayPal.
Once the purchase is made in its entirety, the tickets will be sent in PDF format to the customer's email, before 24 hours (48 hours from Saturday).
The PDF tickets are ready to print and be used on the corresponding day and time.

Payment conditions

Ticket Machu Picchu , for being an intermediary agent, charges a commission on the base price of the entrance to Machu Picchu.
The purchase of our other services: train, bus, tour guide service, transportation to the stations and tours do not include this commission. Final prices are published on our website.
The purchase of the Machu Picchu ticket includes a shipping commission that is made when payment is made. This amount varies according to the payment method you chose.
The Client can make the payment of his reservation through the following ways: Visa, MasterCard, American Express, Diners Club or PayPal .
Any refund through American Express includes a shipping fee of US $ 7.08.
In the case of 100% refunds, a commission of 5% is charged for sending money through the different payment methods.
Payment must be made 100% during the next few hours after booking the Machu Picchu ticket, train or bus ticket.
The payment of the Machu Picchu ticket, train and bus tickets must be made after filling out the reservation request in our 'Reservation Form'.
Ticket Machu Picchu has at your disposal, office phones + 51-84-207064 for any questions. You can also write to info@boletomachupicchu.com , which we will gladly assist you.

Ticket Issuance

Once the payment of the Machu Picchu ticket has been made, within the next 24 hours, the Electronic Ticket to enter Machu Picchu will be sent to the Client ; to the email address provided at the time of booking.
The same case applies to train and bus tickets to Machu Picchu.
Once the Client has received his Electronic Tickets, he must verify that the data (visit date, names, passport number or identity document, etc.) are correct.
Electronic Tickets for reservations generated on Saturday and Sunday will be sent to the Client next Monday.
In case of loss of your physical ticket, Ticket Machu Picchu may issue the Customer a duplicate Zero Cost as many times as necessary.

About changes and modifications of train ticket data

Ticket Machu Picchu only makes changes and modifications of the train tickets purchased through our platform.
Possible changes are: names, document number, travel date, travel time and type of service (adding the corresponding remaining amount).
Ticket Machu Picchu only makes changes of date (depending on availability) in a period not less than 3 business days before the travel date.
The changes proceed at the request of the client by email to info@boletomachupicchu.com .
To make changes and modifications the tourist must send a copy or digital image of their passport or identity document.
The change of date is subject to a single penalty:
- Penalty of 35%, if the request is presented 3 - 5 days before the travel date.
- Penalty of 30%, if the request is submitted 6 - 10 days before the date of travel.
- 20% penalty, if the application is submitted 11 or more days before the travel date.

About changes and modifications of bus ticket data

Ticket Machu Picchu only makes changes and modifications of the bus tickets purchased through our platform.
Possible changes are: passenger names, identity document and travel date.
Ticket Machu Picchu only makes some type of modification in a plane not less than 3 business days before the date of your trip.
The changes proceed at the request of the Client through a request through an email to info@boletomachupicchu.com.
Changes are subject to the following penalty:
- Penalty of 25%, if the application is submitted 3-5 days before the date of travel.
- 20% penalty, if the application is submitted 6 - 10 days before the travel date.
- 15% penalty, if the application is submitted 11 or more days before the date of travel.

About changes and modifications of data of the private transport service

Ticket Machu Picchu only makes changes and modifications to the private transport services purchased through our website.
The possible changes of this service are: the names of the passengers, the type of service, the date of the trip or the place of pick-up.
Ticket Machu Picchu only makes some type of modification in a period of no less than 3 days (72 business hours) before the date of your trip.
The modifications proceed at the request of the Client through a request through an email to info@boletomachupicchu.com.
Changes are subject to the following penalty:
- 3 - 5 days before the service start date: 25% penalty on the initial payment amount.
- 6 days or more before the service start date: there is no penalty.

About changes and modifications of tourist guide service data

Ticket Machu Picchu only makes changes and modifications of the services of tourist guides acquired through our website.
Possible changes to this service are: the names of the tourists, the date of the trip, the schedule of the service or the language.
Ticket Machu Picchu only makes some type of modification within a period not less than 3 business days before the date of your trip.
The change of a shared or private service (from a chosen language to another not included in the shared service) requires an additional payment to complete the actual cost of the new service.
The modifications proceed at the request of the Client through a request through an email to info@machupicchuterra.com.
Changes are subject to the following availability:
- 3 - 5 days before the date of the service: 25% penalty on the initial payment amount.
- 6 days or more before the date of the service: there is no penalty.

About changes and modifications of data of the buffet lunch in Machu Picchu

Ticket Machu Picchu only makes changes and modifications to the buffet lunch services at the Tinkuy restaurant purchased through our website.
Possible changes to this service are: the names of the tourists and the date of the service.
Ticket Machu Picchu only makes some type of modification within a period not less than 3 business days before the date of your trip.
The modifications proceed at the request of the Client through a request through an email to info@boletomachupicchu.com.
Changes are subject to the following penalty:
- 3 - 5 days before the date of the service: 25% penalty on the initial payment amount.
- 6 days before the date of the service: there is no penalty.

About changes and modifications of our tours: Machupicchu Full Day

Once the reservation is made, the Machu Picchu Full Day tour is not subject to changes or modifications.

About changes and modifications to our tours: Inti Raymi

Once the reservation is made, the Inti Raymi tour is not subject to changes or modifications (the tour is once a year, on June 24).

About changes and modifications to our tours: Sacred Valley + Machu Picchu 2 days

Once the reservation is made, the Sacred Valley + Machu Picchu 2 days tour is not subject to changes or modifications.

About changes and modifications to our tours: City Tour + Sacred Valley + Machu Picchu 4 days

Once the reservation is made, the tour City Tour + Sacred Valley + Machu Picchu 4 days is not subject to changes or modifications.

About changes and modifications to our tours: Humantay lagoon Full Day

Boleto Machu Picchu only makes changes and modifications to the tours to the Humantay Lagoon purchased through our website.
The Client can only make the following changes in the tours: change of names, number of passports and date of visit.
Changes and modifications proceed upon request of the client to the following email info@machupicchuterra.com.
Changes and modifications have the following penalty:
- 3 - 5 days before the tour start date: 25% penalty on the payment amount.
- 5 days or more: no penalty.

About changes and modifications to our tours: Salkantay trek 5 days

Once the reservation is made, the Salkantay trek 5 days tour is not subject to changes or modifications.

About changes and modifications to our tours: South Valley of Cusco Half Day

Boleto Machu Picchu only makes changes and modifications to the tours to the South Valley of Cusco purchased through our website.
The Client can only make the following changes in the tours: change of names, number of passports and date of visit.
The changes and modifications proceed upon request of the client to the following email info@machupicchuterra.com.
Changes and modifications have the following penalty:
- 3 - 5 days before the tour start date: 35 % penalty on the payment amount.
- 5 days or more: no penalty.

About changes and modifications to our tours: Huayna Picchu Full Day

Once the reservation is made, the Huayna Picchu Full Day tour is not subject to changes or modifications.

About changes and modifications to our tours: Machu Picchu Full Day in the afternoon

Once the reservation is made, the Machu Picchu Full Day tour in the afternoon is not subject to changes or modifications.

About changes and modifications to our tours: Palcoyo Colored Mountain Full Day

Boleto Machu Picchu only makes changes and modifications to the tours to the Palcoyo Colored Mountain purchased through our website.
The Client can only make the following changes to the tours: change of names, number of passports and date of visit.
Changes and modifications proceed upon request of the client to the following email info@machupicchuterra.com.
Changes and modifications have the following penalty:
- 3 - 5 days before the tour start date: 25% penalty on the payment amount.
- 5 days or more: no penalty.

About changes and modifications in our tours: Machu Picchu By Car 2 days

Once the reservation is made, the Machu Picchu By Car 2 days tour is not subject to changes or modifications.

About changes and modifications to our tours: Choquequirao trek 4 days

Boleto Machu Picchu only makes changes and modifications to the Choquequirao trek 4 days tours purchased through our website.
The Client can only make the following changes in the tours: change of names, number of passports and date of visit.
Changes and modifications proceed upon request of the client to the following email info@machupicchuterra.com.
Changes and modifications have the following penalty:
- 3 - 5 days before the tour start date: 25% penalty on the payment amount.
- 5 days or more: no penalty.

About changes and modifications of our tours: Inca Jungle 4 days to Machu Picchu

Once the reservation is made, the Inca Jungle 4 days to Machu Picchu tour is not subject to changes or modifications.

About changes and modifications to our tours: Machupicchu + 7 Colors Mountain + Humantay Lagoon 3 days

Once the reservation is made, the tour Machupicchu + 7 Colors Mountain + Humantay Lagoon 3 days is not subject to changes or modifications.

About the changes and modifications of our tours: Inca Trail

Once the reservation is made, the 4-day Inca Trail and the 2-day Inca Trail tours are not subject to changes or modifications.

About the changes and modifications of our tours: City Tour

Ticket Machu Picchu only makes changes and modifications to the Cusco City Tour acquired through our website.
The Client can only make the following changes in the tours: change of names, number of passports and date of visit.
Changes and modifications proceed to the client's request to the following email info@machupicchuterra.com.
Changes and modifications have the following penalty:
- 3 - 5 days before the start date of the tour: 35% penalty on the payment amount.
- 5 days or more: there is no penalty.

About the changes and modifications of our tours: Sacred Valley

Ticket Machu Picchu only makes changes and modifications of the tours to the Sacred Valley acquired through our website.
The Client can only make the following changes in the tours: change of names, number of passports and date of visit.
Changes and modifications proceed to the client's request to the following email info@machupicchuterra.com.
Changes and modifications have the following penalty:
- 3 - 5 days before the start date of the tour: 35% penalty on the payment amount.
- 5 days or more: there is no penalty.

About the changes and modifications of our tours: Maras and Moray

Ticket Machu Picchu only makes changes and modifications of the tours to Maras and Moray acquired through our website.
The Client can only make the following changes in the tours: change of names, number of passports and date of visit.
Changes and modifications proceed to the client's request to the following email info@machupicchuterra.com.
Changes and modifications have the following penalty:
- 3 - 5 days before the start date of the tour: 35% penalty on the payment amount.
- 5 days or more: there is no penalty.

About the changes and modifications of our tours: Mountain 7 Colors

Ticket Machu Picchu only makes changes and modifications of the tours to the Mountain 7 Colors acquired through our website.
The Client can only make the following changes in the tours: change of names, number of passports and date of visit.
Changes and modifications proceed to the client's request to the following email info@machupicchuterra.com.
Changes and modifications have the following penalty:
- 3 - 5 days before the start date of the tour: 25% penalty on the payment amount.
- 5 days or more: there is no penalty.

About the changes and cancellations of our 'I love Machu Picchu' service (train, ticket and bus)

Ticket Machu Picchu can make changes and modifications to the tickets included in this promotion, as long as they are purchased with us. The Client can only make the following changes to the tickets: modification of date, modification of names, modification of type of service (for additional payment if the service is superior) and modification of service hours. The changes and modifications proceed at the request of the client to the following email info@boletomachupicchu.com Changes and modifications have the following penalty: 3 - 5 days before the train trip start date: 40% penalty on the initial payment amount. 6 - 10 days before the train trip start date: 30% penalty on the initial payment amount. 11 days or more before the date of the train trip: 20% penalty on the initial payment amount.

About cancellations and refunds of the Machu Picchu entrance

Ticket Machu Picchu will only make cancellations and refunds of tickets purchased on our platform.
The cancellation is a benefit for the tourist since no other entity that sells tickets to Machu Picchu allows this type of procedure.
Ticket cancellations are requested at least 3 days before the date of entry to Machu Picchu on the ticket. Last minute cancellations are not accepted.
The cancellation proceeds only at the request of the Client and in writing by email, the Client must pay a penalty for it. The distribution of the cancellation is as follows:
- Customer return: 30% of the amount paid.
- Penalty: 70% of the value paid.
Tourists who have made the payment and request reimbursement in a short time (before the actual purchase of their ticket is made), receive 100% of the value paid (less the shipping commission).
In case the respective payment of the reservation has been made and there is no availability of income for the requested date, 100% of the amount paid will also be refunded (less the commission for the shipment).
The refund of the cancellation will be made within a maximum period of up to 48 hours before the date of entry to Machu Picchu recorded on the ticket. The refund will be made using the same payment method that the visitor used for the payment. .
Cancellations of previously modified tickets are not accepted.
Ticket Machu Picchu does not make returns through inter banking operations.

About cancellations and refunds of train tickets

Ticket Machu Picchu will only make cancellations of train tickets purchased on our web platform.
Cancellations of train tickets proceed at the request of the client to the email info@boletomachupicchu.com within a period not less than 3 days before the date of travel.
To make the cancellation the tourist must send a copy or digital image of their passport or identity document.
The refund of the cancellation will be made within a maximum period of up to 3 days before the date of entry to Machu Picchu entered in the ticket.
Sending money may take a few days, depending on the money transfer policies of Visa, MasterCard, American Express, Diners Club or PayPal.
Last minute cancellations are not accepted.
The cancellation of train tickets have a unique penalty:
- Penalty of 40% of the ticket value (60% refund).
The refund will be made through the same payment method with which the money was sent by the Client.
Modified train ticket cancellations are not accepted .

About cancellations and refunds of bus tickets

Ticket Machu Picchu will only make cancellations of bus tickets purchased on our web platform.
Bus cancellations proceed at the request of the Client to the email info@boletomachupicchu.com within a period not less than 3 days before the date of travel.
To cancel the bus service, the tourist must send a digital image of their passport or identity document.
The refund of the cancellation will be made within a maximum period of up to 48 hours before the bus trip date. The refund will be made using the same payment method that the visitor used for the payment.
Sending money may take a few days, depending on the money transfer policies of Visa, MasterCard, American Express, Diners Club or PayPal.
Last minute cancellations are not accepted.
The cancellation of bus tickets have a unique penalty:
- Penalty of 35% of the ticket value (65% refund).

About cancellations and refunds of the private transport service

Ticket Machu Picchu will only make cancellations of the private transport service purchased on our web platform.
Cancellations of this service proceed at the request of the Client by sending an email to info@boletomachupicchu.com within a period of no less than 3 days before the travel date.
The refund of the cancellation will be made within a maximum period of up to 48 hours before the travel date. The refund will be made using the same payment method that the visitor used for payment.
Sending money may take a few days, depending on the money transfer policies of Visa, MasterCard, American Express, Diners Club or PayPal.
Last minute cancellations are not accepted.
The cancellation of the private transport service has a unique penalty:
- Penalty of 35% of the value of the service (65% refund).

About cancellations and refunds of the tour guide service

Ticket Machu Picchu will only make cancellations of the tour guide service purchased on our web platform.
Cancellations of this service proceed at the Customer's request by email to info@machupicchuterra.com within a period not less than 3 days before the date of travel.
The refund of the cancellation will be made within a maximum period of up to 48 hours before the travel date. The refund will be made using the same payment method that the visitor used for the payment.
Sending money may take a few days, depending on the money transfer policies of Visa, MasterCard, American Express, Diners Club or PayPal.
Last minute cancellations are not accepted.
The cancellation of the tour guide service has a single penalty:
- Penalty of 35% of the value of the service (65% refund).

About cancellations and refunds of the buffet lunch in Machu Picchu

Ticket Machu Picchu will only make cancellations of the buffet lunch service at the Tinkuy restaurant purchased on our web platform.
Cancellations of this service proceed at the Customer's request by email to info@boletomachupicchu.com within a period not less than 3 days before the date of travel.
The refund of the cancellation will be made within a maximum period of up to 48 hours before the travel date. The refund will be made using the same payment method that the visitor used for the payment.
Sending money may take a few days, depending on the money transfer policies of Visa, MasterCard, American Express, Diners Club or PayPal.
Last minute cancellations are not accepted.
Cancellations of the buffet lunch service have a unique penalty:
- Penalty of 35% of the value of the service (65% refund).

About cancellations and refunds of our tours: Machu Picchu

Ticket Machu Picchu will only make cancellations of the tours purchased on our web platform.
Cancellations and refunds proceed at the Client's request by email to info@machupicchuterra.com.
Customers are responsible for penalties due to cancellations.
The refund of the cancellation will be made within a maximum period of up to 48 hours before the travel date. The refund will be made using the same payment method that the visitor used for the payment .
Sending money may take a few days, depending on the money transfer policies of Visa, MasterCard, American Express, Diners Club or PayPal.
Cancellations of previously modified tours are not accepted.
The cancellation of a tour has a single penalty that is the following:
- 50% penalty (50% refund of the tour value) within a period not less than 3 days before the tour date.
In case the Client does not have travel insurance, Ticket Machu Picchu will consider case-by-case requests for cancellations due to emergencies.

About cancellations and refunds of our tours: Inca Trail

Once the reservation is made, the 4-day Inca Trail and the 2-day Inca Trail tours are not subject to cancellations or refunds.

About cancellations and refunds of our tours: City Tour

Ticket Machu Picchu will only make cancellations of the Cusco City Tours purchased on our web platform.
Cancellations proceed at the Customer's request by email to info@machupicchuterra.com within a period not less than 3 days before the date of travel.
Customers are responsible for penalties due to cancellations.
The refund of the cancellation will be made within a maximum period of up to 48 hours before the travel date. The refund will be made using the same payment method that the visitor used for the payment .
Sending money may take a few days, depending on the money transfer policies of Visa, MasterCard, American Express, Diners Club or PayPal.
Cancellations of previously modified tours are not accepted.
The cancellation of a tour has a single penalty that is the following:
- Penalty of 35% of the ticket value (65% refund).

About cancellations and refunds of our tours: Sacred Valley

Ticket Machu Picchu will only make cancellations of the Sacred Valley tours purchased on our web platform.
Cancellations proceed at the Customer's request by email to info@machupicchuterra.com within a period not less than 3 days before the date of travel.
Customers are responsible for penalties due to cancellations.
The refund of the cancellation will be made within a maximum period of up to 48 hours before the travel date. The refund will be made using the same payment method that the visitor used for the payment.
Sending money may take a few days, depending on the money transfer policies of Visa, MasterCard, American Express, Diners Club or PayPal.
Cancellations of previously modified tours are not accepted.
The cancellation of a tour has a single penalty that is the following:
- Penalty of 35% of the ticket value (65% refund).

About cancellations and refunds of our tours: Maras and Moray

Ticket Machu Picchu will only make cancellations of the Maras and Moray tours purchased on our web platform.
Cancellations proceed at the Customer's request by email to info@machupicchuterra.com within a period not less than 3 days before the date of travel.
Customers are responsible for penalties due to cancellations.
The refund of the cancellation will be made within a maximum period of up to 48 hours before the travel date. The refund will be made using the same payment method that the visitor used for the payment .
Sending money may take a few days, depending on the money transfer policies of Visa, MasterCard, American Express, Diners Club or PayPal.
Cancellations of previously modified tours are not accepted.
The cancellation of a tour has a single penalty that is the following:
- Penalty of 35% of the ticket value (65% refund).

About cancellations and refunds of our tours: Mountain 7 Colors

Ticket Machu Picchu will only make cancellations of the Mountain 7 Colors tours purchased on our web platform.
Cancellations proceed at the Customer's request by email to info@machupicchuterra.com within a period not less than 3 days before the date of travel.
Customers are responsible for penalties due to cancellations.
The refund of the cancellation will be made within a maximum period of up to 48 hours before the travel date. The refund will be made using the same payment method that the visitor used for the payment .
Sending money may take a few days, depending on the money transfer policies of Visa, MasterCard, American Express, Diners Club or PayPal.
Cancellations of previously modified tours are not accepted.
The cancellation of a tour has a single penalty that is the following:
- Penalty of 35% of the ticket value (65% refund).

About cancellations and refunds of our 'I love Machu Picchu' service (train, ticket and bus)

Ticket Machu Picchu can make cancellations of the tickets included in this promotion, as long as it is purchased with us.
Cancellations proceed at the request of the Client by sending an email to info@boletomachupicchu.com within a period of no less than 3 days before the travel date.
Changes of dates are subject to availability.
Clients are responsible for penalties due to cancellations.
The refund of the cancellation will be made within a maximum period of up to 48 hours before the travel date. The refund will be made using the same payment method that the visitor used for payment.
Sending money may take a few days depending on the money transfer policies of Visa, MasterCard, American Express, Diners Club, or PayPal.
Cancellations of previously modified promotions are not accepted.
The cancellation of this promotion has a single penalty that is the following:
- 50% penalty (refund of 50% of the value of the promotion) within a period of no less than 3 days before the date of the train trip.
In case the Client does not have travel insurance, Ticket Machu Picchu will consider case by case requests for cancellations due to emergency causes.

About cancellations and refunds of our tours: Sacred Valley + Machu Picchu 2 days

Machu Picchu Ticket will only make cancellations of the Sacred Valley + Machu Picchu 2 days tours purchased on our web platform.
Cancellations proceed at the request of the Client by email to info@machupicchuterra.com within a period of not less than 3 days before the date of travel.
Clients are responsible for penalties due to cancellations.
The cancellation refund will be made within a maximum period of 48 hours before the travel date. The refund will be made using the same payment method that the visitor used for the payment.
Sending money may take a few days, depending on Visa, MasterCard, American Express, Diners Club or PayPal money transfer policies.
Cancellations of previously modified tours are not accepted.
The cancellation of a tour has a single penalty which is as follows:
- Penalty of 50% of the value of the ticket (refund of 50%).

About cancellations and refunds of our tours: City Tour + Sacred Valley + Machu Picchu 4 days

Machu Picchu ticket will only make cancellations of the tours City Tour + Sacred Valley + Machu Picchu 4 days purchased on our web platform.
Cancellations proceed at the request of the Client by email to info@machupicchuterra.com within a period of not less than 3 days before the date of travel.
Clients are responsible for penalties due to cancellations.
The cancellation refund will be made within a maximum period of 48 hours before the travel date. The refund will be made using the same payment method that the visitor used for the payment.
Sending money may take a few days, depending on Visa, MasterCard, American Express, Diners Club or PayPal money transfer policies.
Cancellations of previously modified tours are not accepted.
The cancellation of a tour has a single penalty which is as follows:
- Penalty of 50% of the value of the ticket (refund of 50%).

About cancellations and refunds of our tours: Humantay Lagoon Full Day

Machu Picchu ticket will only make cancellations of the Laguna Humantay Full Day tours purchased on our web platform.
Cancellations proceed at the request of the Client by email to info@machupicchuterra.com within a period of not less than 3 days before the date of travel.
Clients are responsible for penalties due to cancellations.
The cancellation refund will be made within a maximum period of 48 hours before the travel date. The refund will be made using the same payment method that the visitor used for the payment.
Sending money may take a few days, depending on Visa, MasterCard, American Express, Diners Club or PayPal money transfer policies.
Cancellations of previously modified tours are not accepted.
The cancellation of a tour has a single penalty which is as follows:
- Penalty of 35% of the value of the ticket (refund of 65%).

About cancellations and refunds of our tours: Salkantay trek 5 days

Machu Picchu ticket will only realize cancellations of the Salkantay trek 5 days tours acquired on our web platform.
Cancellations proceed at the request of the Client by email to info@machupicchuterra.com within a period of not less than 3 days before the date of travel.
Clients are responsible for penalties due to cancellations.
The cancellation refund will be made within a maximum period of 48 hours before the travel date. The refund will be made using the same payment method that the visitor used for the payment.
Sending money may take a few days, depending on Visa, MasterCard, American Express, Diners Club or PayPal money transfer policies.
Cancellations of previously modified tours are not accepted.
The cancellation of a tour has a single penalty which is as follows:
- Penalty of 50% of the value of the ticket (refund of 50%).

About cancellations and refunds of our tours: South Valley of Cusco Half Day

Machu Picchu Ticket will only make cancellations of the Valle Sur Cusco Half Day tours purchased on our web platform.
Cancellations proceed at the request of the Client by email to info@machupicchuterra.com within a period of not less than 3 days before the date of travel.
Clients are responsible for penalties due to cancellations.
The cancellation refund will be made within a maximum period of 48 hours before the travel date. The refund will be made using the same payment method that the visitor used for the payment.
Sending money may take a few days, depending on Visa, MasterCard, American Express, Diners Club or PayPal money transfer policies.
Cancellations of previously modified tours are not accepted.
The cancellation of a tour has a single penalty which is as follows:
- Penalty of 35% of the value of the ticket (refund of 65%).

About cancellations and refunds of our tours: Huayna Picchu Full Day

Machu Picchu Ticket will only cancel Huayna Picchu Full Day tours purchased on our web platform.
Cancellations proceed at the request of the Client by email to info@machupicchuterra.com within a period of not less than 3 days before the date of travel.
Clients are responsible for penalties due to cancellations.
The cancellation refund will be made within a maximum period of 48 hours before the travel date. The refund will be made using the same payment method that the visitor used for the payment.
Sending money may take a few days, depending on Visa, MasterCard, American Express, Diners Club or PayPal money transfer policies.
Cancellations of previously modified tours are not accepted.
The cancellation of a tour has a single penalty which is as follows:
- Penalty of 50% of the value of the ticket (refund of 50%).

About cancellations and refunds of our tours: Machu Picchu Full Day in the afternoon

Machu Picchu Ticket will only make cancellations of the Machu Picchu Full Day tours in the afternoon purchased on our web platform.
Cancellations proceed at the request of the Client by email to info@machupicchuterra.com within a period of not less than 3 days before the date of travel.
Clients are responsible for penalties due to cancellations.
The cancellation refund will be made within a maximum period of 48 hours before the travel date. The refund will be made using the same payment method that the visitor used for the payment.
Sending money may take a few days, depending on Visa, MasterCard, American Express, Diners Club or PayPal money transfer policies.
Cancellations of previously modified tours are not accepted.
The cancellation of a tour has a single penalty which is as follows:
- Penalty of 50% of the value of the ticket (refund of 50%).

About cancellations and refunds of our tours: Palcoyo Colors Mountain Full Day

Machu Picchu ticket will only make cancellations of the Palcoyo Full Day Rainbow Mountain tours purchased on our web platform.
Cancellations proceed at the request of the Client by email to info@machupicchuterra.com within a period of not less than 3 days before the date of travel.
Clients are responsible for penalties due to cancellations.
The cancellation refund will be made within a maximum period of 48 hours before the travel date. The refund will be made using the same payment method that the visitor used for the payment.
Sending money may take a few days, depending on Visa, MasterCard, American Express, Diners Club or PayPal money transfer policies.
Cancellations of previously modified tours are not accepted.
The cancellation of a tour has a single penalty which is as follows:
- Penalty of 35% of the value of the ticket (refund of 65%).

About cancellations and refunds of our tours: Machu Picchu By Car 2 days

Machu Picchu Ticket will only make cancellations of the tours Machu Picchu By Car 2 days purchased on our web platform.
Cancellations proceed at the request of the Client by email to info@machupicchuterra.com within a period of not less than 3 days before the date of travel.
Clients are responsible for penalties due to cancellations.
The cancellation refund will be made within a maximum period of 48 hours before the travel date. The refund will be made using the same payment method that the visitor used for the payment.
Sending money may take a few days, depending on Visa, MasterCard, American Express, Diners Club or PayPal money transfer policies.
Cancellations of previously modified tours are not accepted.
The cancellation of a tour has a single penalty which is as follows:
- Penalty of 50% of the value of the ticket (refund of 50%).

About cancellations and refunds of our tours: Choquequirao trek 4 days

Machu Picchu ticket will only realize cancellations of the 4-day Choquequirao trek tours acquired on our web platform.
Cancellations proceed at the request of the Client by email to info@machupicchuterra.com within a period of not less than 3 days before the date of travel.
Clients are responsible for penalties due to cancellations.
The cancellation refund will be made within a maximum period of 48 hours before the travel date. The refund will be made using the same payment method that the visitor used for the payment.
Sending money may take a few days, depending on Visa, MasterCard, American Express, Diners Club or PayPal money transfer policies.
Cancellations of previously modified tours are not accepted.
The cancellation of a tour has a single penalty which is as follows:
- Penalty of 35% of the value of the ticket (refund of 65%).

About cancellations and refunds of our tours: Inca Jungle 4 days to Machu Picchu

Machu Picchu ticket will only cancel the Inca Jungle 4-day tours purchased on our web platform.
Cancellations proceed at the request of the Client by email to info@machupicchuterra.com within a period of not less than 3 days before the date of travel.
Clients are responsible for penalties due to cancellations.
The cancellation refund will be made within a maximum period of 48 hours before the travel date. The refund will be made using the same payment method that the visitor used for the payment.
Sending money may take a few days, depending on Visa, MasterCard, American Express, Diners Club or PayPal money transfer policies.
Cancellations of previously modified tours are not accepted.
The cancellation of a tour has a single penalty which is as follows:
- Penalty of 50% of the value of the ticket (refund of 50%).

About cancellations and refunds of our tours: Machupicchu + 7 Colors Mountain + Humantay Lagoon 3 days

Machu Picchu Ticket will only realize cancellations of the Machupicchu + Mountain 7 Colors + Humantay Lagoon 3 days acquired on our web platform.
Cancellations proceed at the request of the Client by email to info@machupicchuterra.com within a period of not less than 3 days before the date of travel.
Clients are responsible for penalties due to cancellations.
The cancellation refund will be made within a maximum period of 48 hours before the travel date. The refund will be made using the same payment method that the visitor used for the payment.
Sending money may take a few days, depending on Visa, MasterCard, American Express, Diners Club or PayPal money transfer policies.
Cancellations of previously modified tours are not accepted.
The cancellation of a tour has a single penalty which is as follows:
- Penalty of 50% of the value of the ticket (refund of 50%).

About the discount for minors, students and citizens of the CAN at the entrance Machu Picchu

Children under 3 years old freely enter the citadel of Machu Picchu. It must be accredited with your identity document.
Minors, between 3 and 17 years old, have access to a reduced entrance fee to Machu Picchu. For this, the condition of the child must be accredited with the identity document of the child (passport, identification document, ID, etc.). It is essential that a copy of the child's identity documents be sent to the email info@boletomachupicchu.com ; After booking, to verify your condition.
University students from anywhere in the world will be able to access a reduced fare of the Entrance Ticket to Machu Picchu, for this reason such condition must be accredited with the current and current University Card of the university of origin of the student, in addition to an identification document personal (passport, ID, etc.). It is essential that a copy of said student documents be sent to the email info@boletomachupicchu.com , after booking, to verify their condition.
The university card that accredits the condition of the student as such, must contain the following information: name of the university, name of the student, photograph of the student, current effective date printed.
The reduced rate does not apply to students over 25, postgraduate students, masters, or doctorates.
Citizens of the Andean Community of Nations (Peru, Colombia, Ecuador and Bolivia) can buy the Machu Picchu ticket at a reduced rate. To do this they must prove their status with their passport, identity document or immigration card. It is necessary to send a copy or digital photo of one of these documents to info@boletomachupicchu.com after booking.
Citizens of the Andean Community of Nations who are university students or minors, have an even greater discount.

About the discount for minors on trains and buses to Machu Picchu

Children from 0 to 2 years old do not pay the Peru Rail and Inca Rail service train ticket if they travel in their parents' seat (maximum one child per occupied seat).
Children from 3 to 11 years have a discount of 40% of the normal value of the adult ticket at the Peru Rail company.
Children from 3 to 12 years have a discount of 50% of the normal value of the adult ticket at the Inca Rail company.
To access the discount for minors on trains to Machu Picchu, the visitor must send a digital copy of the identity document or passport of the minor to info@boletomachupicchu.com .
Children from 5 to 10 years have a discount of 40% of the normal value of the adult ticket in the bus transfer service to Machu Picchu.

About discounts on our tours

Ticket Machu Picchu offers different types of discounts on our tours to Machu Picchu.
The discounts proceed only with the sending of a copy or digital photo with the required documentation to: info@machupicchuterra.com :
- University students: Digital copy of the current university card.
- Children and adolescents (2 - 18 years): Digital copy of the valid identity document or passport.
Discounts vary according to the age of the visitor.

Information Confidentiality

Ticket Machu Picchu ensures the confidentiality of the data entered by the Client at the time of making your reservation, of the data provided in the payment transaction and of the documents sent to our email. These will be used only and exclusively for the acquisition of our services.

Disclaimer

Ticket Machu Picchu is not responsible if the veracity of the data provided by the Client are not the same as the passport, ID or University Card.
Ticket Machu Picchu , is not responsible for problems with the train service, transport bus services and transfer buses to the Inca city, either for delays, mechanical damage, cancellations for weather or other reasons. The companies that provide this service are responsible for it.
Ticket Machu Picchu has no control over weather events, natural disasters or social conflicts that could prevent its arrival in the Inca city of Machu Picchu.
In case the Client has been affected by any of these fortuitous events Ticket Machu Picchu will only make effective the refund of the amount of the commission value we charge, the base price of our services must be assumed and reimbursed by the entity responsible for them.
Ticket Machu Picchu , is not responsible for the deterioration, partial or total loss of your luggage.
Ticket Machu Picchu , is not responsible for the transit of the Client within the archaeological sites of Machu Picchu.
The Client who cannot make use of his tickets on the corresponding date and does not communicate in a timely manner, or carry out any procedure, will lose all the right on the ticket, not corresponding any refund by Ticket Machu Picchu .

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