Machu Picchu Ticket 101 articles
I lost my ticket Machu Picchu
Click to rate article

Machu Picchu: What to do if the ticket is lost?

The Machu Picchu Ticket is the first big step to start the dream journey to the Wonder of the World. According to the date of entrance to the Inca llaqta, you start to plan the itinerary of trains, hotels, guides and the whole trip to the city of Cusco. However, what should be done in case of missing the entrance ticket to the Inca Citadel? Know the possible solutions to this problem.

What do I do if I lose my Machu Picchu ticket?
These are some of the things you can do if you lose your entrance ticket to Machu Picchu

The Ticket to Machu Picchu

The Machu Picchu Ticket is the document that allows the entrance to the Inca Citadel to visitors. It is the first big step to start the journey to the Wonder of the World. Depending on the date chosen to enter the Inca City, the corresponding travel itinerary is planned. There are two ways to get the ticket to Machu Picchu:

  • Virtually: The Electronic Ticket can be booked from home through a computer or mobile device. It’s easy and safe. Saves time and is the only way to get the tickets with the highest demand.

  • In person: This is done in person at the authorized offices in Cusco, or in the district of Aguas Calientes in Peru.

Types of Machu Picchu Ticket

There are 4 types of Machu Picchu Ticket. All allow entry to the Inca Citadel and all its attractions, such as: the Temple of the Sun, the Intihuatana, the Sacred Plaza, the Temple of the Condor, the Royal Tomb, etc. They also allow entry to three other places. These are the tickets:

  • Ticket Machu Picchu Only: It allows the entrance to the Inca City to 6000 people per day.
    Morning shift: 06:00 a.m. – 12:00 a.m.
    Afternoon shift: 12:00 a.m. – 05:30 p.m.

  • Ticket Machu Picchu + Huayna Picchu: Allows entry to the Inca Citadel and the Huayna Picchu mountain to 400 people per day.
    Group 1: 07:00 a.m. – 08:00 a.m.
    Group 2: 10:00 a.m. – 11:00 am.

  • Ticket Machu Picchu + Mountain: Allows entry to the Inca Citadel and Machu Picchu Mountain 800 people per day.
    Grupo 1: 07:00 a.m. – 08:00 a.m.
    Grupo 2: 09:00 a.m. – 10:00 a.m.

  • Ticket Machu Picchu + Museum: Allows entry to the Inca Citadel and the Machu Picchu Site Museum according to the availability of Machu Picchu Only.
    Morning Shift: 06:00 a.m. – 12:00 a.m.
    Afternoon Shift: 12:00 a.m. – 05:30 p.m.

    *The Site Museum opens its doors at 09:00 a.m. at 04:30 p.m. You must make your visit according to the shift you chose to visit Machu Picchu Only.

The Electronic Machu Picchu Ticket can be presented in printed form or in digital format (Tablet, Smartphone, etc.). In case of missing a purchased ticket you can virtually reprint it. Today, most tourists acquire their ticket to Machu Picchu in this way.

Lost your Machu Picchu Electronic Ticket?

If you lose any of the 4 types of Machu Picchu tickets obtained virtually through our virtual platform, there are many easy solutions:

  • Reprint the electronic ticket received through your email with which you managed your reservation. You can do it as many times as you want.

  • Simply present the Ticket Machu Picchu at the entrance gate to the Inca Citadel on a digital platform (Tablet, Smartphone, etc.). This has the same value as a printed ticket.

  • If you can not open your email address where the Ticket Machu Picchu is in digital format, you can contact us at: + 51-84-207064, or, if you are already in Cusco, visit the offices of Machu Picchu Terra during his trip to Peru: Calle Recoleta Angosta 604, Cusco – Peru. We will print a copy of your ticket for free.

  • In case of any problem that is not specified in this article, contact the offices of Machu Picchu Terra at the following number: + 51-84-207064.


  • The ticket Machu Picchu + Huayna Picchu must be obtained virtually in due time in advance due to the high demand for income.

  • When entering the Inca City of Machu Picchu in addition to the ticket in virtual or printed format, you must present the original passport or identity document.

  • The Ticket Machu Picchu, in any of its four types, allows the entrance to the Wonder of the World only on the date indicated on the ticket.

  • In high tourist season (from April to October) it is advisable to book tickets to Machu Picchu virtually and in advance. Doing it in person can cause you not to enter the Inca Citadel.

  • In case of missing a ticket to Machu Picchu acquired in person, you should go to one of the authorized offices in Cusco or the district of Aguas Calientes.

Advice from people who have been there

Machu Picchu

Juan Jose Cardini.By: Juan Jose Cardini.

“Machu Picchu there we go“

“What a joy to get to work and find in my inbox the email with the tickets for Machu Picchu. Excellent service. Thank you very much ... Machu Picchu, let's go!“


By Ticket Machu Picchu – Last updated, December 11, 2020