Machu Picchu: What to do if the ticket is lost?
The Machu Picchu Ticket is the first big step toward beginning your dream trip to the Wonder of the World. Depending on your arrival date at the Inca citadel, you begin planning your itinerary for trains, hotels, guides, and the entire trip to Cusco. However, what should you do if you lose your entrance ticket to the Inca citadel? Learn about possible solutions to this problem.
- The ticket to Machu Picchu
- The ten types of tickets to Machu Picchu
- Losing the Machu Picchu Electronic Ticket
- Recommendations
- Frequently Asked Questions
Group of friends visiting Machu Picchu
The Ticket to Machu Picchu
The Machu Picchu Ticket is the document that allows visitors to enter the Inca Citadel. It’s the first big step toward beginning their journey to the Wonder of the World . The corresponding travel itinerary is planned based on the date chosen to enter the Inca city. There are two ways to obtain a ticket to Machu Picchu:
- Virtually: You can get an e-ticket by reserving it from home using a computer or mobile device. It’s easy and secure. It saves time and is the only way to get the most in-demand tickets.
- In Person: This is done in person at authorized offices in Cusco or the Aguas Calientes district in Peru.
The ten types of tickets to Machu Picchu
There are 10 types of Machu Picchu Tickets . All of them allow entry to the Inca Citadel and all its attractions, such as the Temple of the Sun, the Intihuatana, the Sacred Plaza, the Temple of the Condor, the Royal Tomb, etc. They also allow entry to three circuits. These are the tickets:
- Machu Picchu + Mountain Ticket (Route 1A) – Allows entry to Machu Picchu Mountain and Circuit 1 to 300 people per day.
- Group 1: Entrance to Machu Picchu from 6 am / Entrance to the Mountain from 7 am to 8 am
- Group 2: Entrance to Machu Picchu from 8 am / Entrance to the Mountain from 9 am to 10 am
- Machu Picchu Classic Photo or Superior Terrace Ticket (Route 1B) – Allows entry to Circuit 1 to 350 people per day.
- Group 1: Entrance to Machu Picchu between 6 am and 7 am
- Group 2: Entrance to Machu Picchu between 7 am and 8 am
- Group 3: Entrance to Machu Picchu between 8 am and 9 am
- Group 4: Entry to Machu Picchu between 9 am and 10 am
- Group 5: Entry to Machu Picchu between 10 am and 11 am
- Group 6: Entrance to Machu Picchu between 11 am and 12 am
- Group 7: Entrance to Machu Picchu between 12 am and 1 pm
- Group 8: Entrance to Machu Picchu between 1 pm and 2 pm
- Group 9: Entrance to Machu Picchu between 2 pm and 3 pm
- Group 10: Entrance to Machu Picchu between 3 pm and 4 pm
- Machu Picchu + Inti Punku Ticket (Route 1C) – Allows entry to Inti Punku (Sun Gate) and Circuit 1 to 180 people per day (only during high season).
- Group 1: Entrance to Machu Picchu from 8 am / Entrance to Inti Punku from 9 am to 10 am
- Group 2: Entrance to Machu Picchu from 9 am / Entrance to Inti Punku from 10 am to 11 am
- Group 3: Entrance to Machu Picchu from 10 am / Entrance to Inti Punku from 11 am to 12 pm
- Group 4: Entrance to Machu Picchu from 11 am / Entrance to Inti Punku from 12 pm to 1 pm
- Machu Picchu + Inka Bridge Ticket (Route 1D) – Allows entry to the Inka Bridge and Circuit 1 to 80 people per day (only during high season).
- Group 1: Entrance to Machu Picchu from 8 am / Entrance to the Inca Bridge from 9 am to 10 am
- Group 2: Entrance to Machu Picchu from 9 am / Entrance to the Inca Bridge from 10 am to 11 am
- Group 3: Entrance to Machu Picchu from 10 am / Entrance to the Inca Bridge from 11 am to 12 pm
- Group 4: Entrance to Machu Picchu from 11 am / Entrance to the Inca Bridge from 12 pm to 1 pm
- Machu Picchu Classic or Designed Classic Circuit Ticket (Route 2A) – Allows entry to Circuit 2 to 950 people per day.
- Group 1: Entrance to Machu Picchu between 6 am and 7 am
- Group 2: Entrance to Machu Picchu between 7 am and 8 am
- Group 3: Entrance to Machu Picchu between 8 am and 9 am
- Group 4: Entry to Machu Picchu between 9 am and 10 am
- Group 5: Entry to Machu Picchu between 10 am and 11 am
- Group 6: Entrance to Machu Picchu between 11 am and 12 am
- Group 7: Entrance to Machu Picchu between 12 am and 1 pm
- Group 8: Entrance to Machu Picchu between 1 pm and 2 pm
- Group 9: Entrance to Machu Picchu between 2 pm and 3 pm
- Group 10: Entrance to Machu Picchu between 3 pm and 4 pm
- Machu Picchu Classic Circuit or Lower Terrace Ticket (Route 2B) – Allows entry to Circuit 2 to 950 people per day.
- Group 1: Entrance to Machu Picchu between 6 am and 7 am
- Group 2: Entrance to Machu Picchu between 7 am and 8 am
- Group 3: Entrance to Machu Picchu between 8 am and 9 am
- Group 4: Entry to Machu Picchu between 9 am and 10 am
- Group 5: Entry to Machu Picchu between 10 am and 11 am
- Group 6: Entrance to Machu Picchu between 11 am and 12 am
- Group 7: Entrance to Machu Picchu between 12 am and 1 pm
- Group 8: Entrance to Machu Picchu between 1 pm and 2 pm
- Group 9: Entrance to Machu Picchu between 2 pm and 3 pm
- Group 10: Entrance to Machu Picchu between 3 pm and 4 pm
- Machu Picchu + Huayna Picchu Ticket (Route 3A) – Allows access to Huayna Picchu Mountain and Circuit 3 to 350 people per day.
- Group 1: Entrance to Machu Picchu from 7 am / Entrance to Huayna Picchu from 8 am to 9 am
- Group 2: Entrance to Machu Picchu from 9 am / Entrance to Huayna Picchu from 10 am to 11 am
- Machu Picchu Lower Temples or Designed Royalty Ticket (Route 3B) – Allows entry to circuit 3 to 600 people per day.
- Group 1: Entrance to Machu Picchu between 6 am and 7 am
- Group 2: Entrance to Machu Picchu between 7 am and 8 am
- Group 3: Entrance to Machu Picchu between 8 am and 9 am
- Group 4: Entry to Machu Picchu between 9 am and 10 am
- Group 5: Entry to Machu Picchu between 10 am and 11 am
- Group 6: Entrance to Machu Picchu between 11 am and 12 am
- Group 7: Entrance to Machu Picchu between 12 am and 1 pm
- Group 8: Entrance to Machu Picchu between 1 pm and 2 pm
- Group 9: Entrance to Machu Picchu between 2 pm and 3 pm
- Group 10: Entrance to Machu Picchu between 3 pm and 4 pm
- Machu Picchu Ticket + Temple of the Moon or Great Cave (Route 3C) – Allows entry to the Great Cave and Circuit 3 to 200 people per day (only during high season).
- Group 1: Entrance to Machu Picchu from 7 am / Entrance to the Great Cave from 8 am to 9 am
- Group 2: Entrance to Machu Picchu from 8 am / Entrance to the Great Cave from 9 am to 10 am
- Machu Picchu + Huchuy Picchu Ticket (3D Route) – Allows entry to the Huchuy Picchu mountain and Circuit 3 for up to 50 people per day (only during high season).
- Group 1: Entry to Machupicchu from 9 am / Entry to Huchuy Picchu from 10 am to 11 am
- Group 2: Entry to Machupicchu from 11 am / Entry to Huchuy Picchu from 12 pm to 1 pm
- Optional Machu Picchu Museum Ticket – Allows entry to the Machu Picchu Site Museum. It is open from 9:00 a.m. to 4:30 p.m. Visits to Machu Picchu are during regular opening hours:
- 1st. Shift: from 06:00 am to 12:00 am
- 2nd. Shift: from 12:00 am to 05:00 pm
- *The Site Museum is open from 9:00 am to 4:30 pm. After 12 pm, admission is free upon showing the Machu Picchu ticket.
The Machu Picchu Electronic Ticket can be presented in printed form or in digital format (tablet, smartphone, etc.). If you lose a ticket purchased online, you can reprint it. Today, most tourists purchase their Machu Picchu ticket this way.
Losing the Machu Picchu Electronic Ticket
If you lose any of the 4 types of Machu Picchu tickets obtained virtually through our virtual platform Boletomachupicchu.com , there are many easy solutions:
- Reprint the e-ticket you received via the email address you used to manage your reservation. You can do this as many times as you like.
- Simply present the Machu Picchu Ticket at the entrance to the Inca Citadel on a digital platform (tablet, smartphone, etc.). It has the same value as a printed ticket.
- If you are unable to access the email containing your digital Machu Picchu Ticket, please contact us at +51-84-207064, or if you are already in Cusco, visit the Machu Picchu Terra offices during your trip to Peru: Calle Recoleta Angosta 208, Cusco, Peru. We will print a copy of your ticket for free.
- If you encounter any issues not specified in this article, please contact the Machu Picchu Terra offices at +51-84-207064.
Recommendations
- The Machu Picchu + Huayna Picchu (Route 3A) ticket must be purchased virtually in advance due to high demand for admission.
- Upon entering the Inca Citadel of Machu Picchu, in addition to the virtual or printed ticket, you must also present the original passport or ID.
- The Machu Picchu Ticket, in any of its ten types, allows entry to the Wonder of the World only on the date indicated on the ticket.
- During the peak tourist season in Machu Picchu (June 19 to November 2), it is recommended to reserve tickets to Machu Picchu online and in advance. Doing so in person may result in being denied entry to the Inca Citadel.
- If you lose a ticket to Machu Picchu purchased in person, you should visit one of the authorized offices in Cusco or the Aguas Calientes district.
Frequently Asked Questions
1) What do I do if I lose my ticket to Machu Picchu?
If you purchased your ticket online, you can reprint it from the email address you used to make your reservation. You can also show it from a mobile device at the entrance.
2) Can I enter Machu Picchu without having my ticket printed?
Yes. You can present the ticket digitally from your phone or tablet. This document is just as valid as a printed one, as long as the QR code is legible.
3) What if I can’t access my email during the trip?
You can call customer service at +51-84-207064 to have your ticket reissued. You can also visit the Machu Picchu Terra office in Cusco, located at 208 Recoleta Angosta Street, where they will print a copy for you at no additional cost.
4) What happens if I lose a ticket purchased in person?
In that case, you must go in person to one of the authorized offices in Cusco or Aguas Calientes. They can help you retrieve your purchase information by presenting your ID.
5) Is it necessary to show any document in addition to the ticket?
Yes, upon entering Machu Picchu, you must present your ticket (printed or digital) along with the ID or passport used for the purchase.
6) Can the ticket be used on another date if I lose it?
No, tickets to Machu Picchu are only valid for the date indicated. Changes or refunds are not accepted if the ticket is lost.
7) How far in advance should I buy my ticket?
During peak season (June 19 to November 2), it is recommended to purchase tickets months in advance, especially if you want to access high-demand routes like Huayna Picchu.
8) How many types of tickets are there and which one should I choose?
There are 10 types of tickets, which include different circuits and attractions (such as Huayna Picchu, Inti Punku, or the Inca Bridge). The choice depends on the visitor’s interest and physical condition, as some include challenging hikes.
9) Can I change the date of my ticket if I haven’t used it yet?
No, all tickets to Machu Picchu are non-transferable and cannot be changed. It’s important to double-check your details before purchasing.
10) Can I visit more than one circuit with the same ticket?
No, each ticket type provides access to only one specific circuit. If you want to experience multiple tours, you’ll need to purchase separate tickets for each one.
Advice from people who have been there
By: Juan J.“Machu Picchu there we go“
“What a joy to get to work and find in my inbox the email with the tickets for Machu Picchu. Excellent service. Thank you very much ... Machu Picchu, let's go!“
By Ticket Machu Picchu – Last updated, May 8, 2025